Assistant Manager IT Infrastructure

JOB PURPOSE

To manage day-to-day IT infrastructure operations at the plant/location level covering IT asset management, help desk/end-user support, servers, network, and system administration ensuring reliable, secure, and well-documented IT services that support uninterrupted business and manufacturing operations.

KEY RESPONSIBILITIES

• Manage IT assets including hardware, software licenses, tagging, allocation, maintenance, and disposal.
• Monitor asset warranties, AMCs, and coordinate renewals.
• Handle IT helpdesk operations, ticket resolution, escalation, and SLA adherence.
• Track helpdesk KPIs and maintain knowledge base/FAQs.
• Support server administration, user provisioning, patch management, backups, and monitoring.
• Assist in disaster recovery, backup verification, and capacity planning activities.
• Manage LAN, Wi-Fi, network devices, and troubleshoot connectivity issues.
• Coordinate with ISPs, telecom providers, and vendors for network and infrastructure support.
• Administer user accounts, Active Directory, and Microsoft 365 access management.
• Ensure endpoint security compliance, patching, antivirus, and remediation activities.
• Maintain IT documentation, SOPs, asset records, and audit readiness.
• Liaise with OEMs, AMC partners, and service providers to ensure service quality and SLA compliance.
• Support employee onboarding and offboarding through asset management and access provisioning.

EDUCATIONAL QUALIFICATIONS

• Bachelor's degree/Diploma in Engineering (IT, Computer Science, Electronics) or a related discipline.
• Relevant certifications (CompTIA A+/Network+, MCSA, CCNA, ITIL Foundation) are preferred.

EXPERIENCE REQUIRED

• 4-7 years of overall IT infrastructure experience, covering a mix of help desk/end-user support, server administration, and network operations.
• Experience in a plant/manufacturing environment is preferred.
• Hands-on experience with IT asset management processes and tools, and with Active Directory/Microsoft 365 user administration.

Function - Information Technology & Digital

Location - Plant-based (as assigned), with periodic coordination with Corporate Office, Kolkata

Reports To - Deputy General Manager IT Infrastructure (or Manager IT Infrastructure, as applicable)

Grade / Level - Assistant Manager

Team - IT Infrastructure