{"@context":"https://schema.org","@type":"JobPosting","title":"Assistant Manager - International Voice - Gurgaon","description":"

Roles and Responsibilities

Manage international voice operations, ensuring seamless delivery of services to clients.
Oversee stakeholder management, performance review, and KPI analysis to drive business growth.
Develop and implement strategies to reduce attrition and improve retention rates through effective metrics reporting.
Collaborate with cross-functional teams to resolve escalations and ensure timely resolution of customer issues.
Analyze key performance indicators (KPIs) such as AHT, CSAT, and KPI reporting to optimize processes.

Desired Candidate Profile

6-11 years of experience in an International BPO environment with expertise in Attrition Management, Escalation Management, Metrics Analysis, Performance Management, SLA Management.
Strong understanding of KPI monitoring and KPI reporting tools for data-driven decision making.
Excellent communication skills for effective stakeholder engagement and issue resolution.

Interested candidate can share updated resume to brindha@gojobs.biz

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