Assistant Manager-Inside Service Sales
Thermo Fisher Scientific · Hyderabad · onsite · Posted 2d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Work Schedule
Standard (Mon-Fri) Environmental Conditions
Office Job Description
Position Summary
We are looking for a proactive and customer-focused Inside Sales Specialist to drive aftermarket service sales for CMD products across the assigned region. The role involves preparing quotations, following up with customers, converting opportunities into orders and supporting regional service business growth.
The position covers AMC, CMC, one-time service, calibration, software services, upgrades and spare parts sales. The candidate will work closely with field service engineers, regional service managers and other internal teams to ensure customer satisfaction and timely closure of opportunities.
Key Responsibilities
- Prepare and submit quotations for AMC, CMC, one-time service, calibration, software services and spare parts.
- Proactively follow up on quotations, address customer queries and drive quote-to-order conversion.
- Identify business opportunities through installed-base analysis, warranty conversions, contract renewals and customer interactions.
- Build and maintain strong customer relationships through calls, emails and customer visits whenever required.
- Work closely with field service engineers and regional service managers to identify and develop service sales opportunities.
- Support achievement of regional service sales targets, contract retention and revenue growth.
- Coordinate with internal teams for pricing approvals, purchase order processing and service execution.
- Maintain accurate CRM records, sales pipeline, quotation status and customer information.
- Prepare regular sales forecasts, opportunity reports and business updates.
- Take ownership of opportunities from quotation through order conversion and execution coordination.
Qualifications and Experience
- Bachelors degree or PG in Science, Engineering, Chemistry, Biotechnology, Life Sciences, Business or a related discipline.
- Minimum 4 years of relevant experience in inside sales, service sales, technical sales or aftermarket sales.
- Experience in pharmaceutical, biopharmaceutical, applied markets, analytical laboratories or similar industries will be an added advantage.
Key Skills
- Strong communication, negotiation and customer relationship management skills.
- Commercial mindset with focus on sales conversion and business closure.
- Proactive follow-up and problem-solving abilities.
- Ability to coordinate effectively with technical and commercial teams.
- Good knowledge of MS Excel, CRM tools and sales reporting.
- Strong ownership, accountability and customer-focused approach.
Key Performance Indicators
- Service sales order booking and revenue achievement.
- Quote-to-order conversion rate.
- AMC and CMC renewals and warranty conversions.
- TM, spare parts and software services sales growth.
- Customer satisfaction and timely closure of opportunities.
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
customer satisfactioncrmforecastsconversion rateChemistryOrder BookingCustomer QueriesBiotechnologyParts SalesInside SalesField ServiceCRM ToolsexcelCustomer RelationshipsLife Sciences
About Thermo Fisher Scientific
Thermo Fisher Scientific
Biotechnology
4.8k+
employees
1956
70 years old
Waltham,Massachusetts
United States
About
Thermo Fisher Scientific enables their customers to make the world healthier, cleaner and safer.
Industries
BiotechnologyBiotech & Life sciencesInternetAnalytics & KPOPharma
Employee ratings
1,052 reviews
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Culture
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Career growth
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