Assistant Manager - Information Technology

• Manage relationships with IT vendors, OEMs, service providers, and system integrators.
• Monitor vendor performance and ensure adherence to SLAs and contractual commitments.
• Conduct periodic vendor reviews and drive continuous service improvements.
• Coordinate renewals, upgrades, support escalations, and contract negotiations.

• Manage end-to-end IT procurement processes including RFPs, RFQs, Purchase Requisitions (PRs), and Purchase Orders (POs).
• Coordinate vendor evaluations, commercial comparisons, and approval workflows.
• Ensure compliance with procurement policies and budget approvals.
• Track order fulfilment and delivery commitments.

• Monitor IT CAPEX and OPEX budgets.
• Track expenditure against approved budgets and provide periodic reports.
• Coordinate invoice processing, payment follow-ups, and vendor reconciliations with finance teams.
• Support annual budgeting, forecasting, and financial planning activities.

• Maintain IT contracts, AMCs, subscriptions, SaaS agreements, and software licenses.
• Track contract renewal schedules and ensure timely renewals.
• Support commercial negotiations and compliance management.
• Maintain accurate documentation for audits and governance reviews.

• Ensure smooth operation of IT infrastructure and end-user services at the corporate office.
• Coordinate support for laptops, desktops, printers, meeting room systems, and collaboration tools.
• Manage user escalations and ensure timely issue resolution.

• Coordinate administration of Microsoft 365 services, including, Outlook, Teams, OneDrive, SharePoint, and related applications.
• Manage user provisioning, access management, mailbox administration, and license allocation.
• Coordinate with Microsoft partners and support teams for issue resolution and service enhancement.

• Support management of LAN, WAN, Wi-Fi, VPN, internet connectivity, and network service providers.
• Coordinate infrastructure upgrades and implementation activities across office and remote locations.
• Ensure network documentation and configuration records are maintained.

• Support implementation of cybersecurity controls, policies, and best practices.
• Coordinate vulnerability remediation, security assessments, and compliance activities.
• Assist in audit preparedness and security governance initiatives.

• Collaborate with Finance, HR, Facilities, Operations, Retail, and external service providers.
• Provide status updates, MIS reports, and dashboards to management.
• Ensure effective communication and alignment across all stakeholders.

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