Assistant Manager - Information Technology
CLP India · Mumbai · onsite · Posted 42d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- PRINCIPAL ACCOUNTABILITIES
- Provide Level 1&2 production support for Oracle E-Business Suite (R12.2.10) with help of vendor partner
- Service Level Agreements (SLAs) for support issues.
- Perform incident analysis, troubleshooting, root cause analysis (RCA), and permanent issue resolution.
- Manage service requests, incidents, problems, and change requests through ITSM tools.
- Support Month-end, Quarter-end, and Year-end financial closing activities.
- Coordinate production deployments and post-production verification.
- Ensure minimal business disruption during planned and unplanned outages
- Act as the primary IT contact for Oracle EBS users.
- Understand business requirements and provide timely functional and technical support.
- Troubleshoot user issues and resolve application problems within SLA timelines.
- Conduct regular follow-ups with business users until complete resolution.
- Maintain high user satisfaction through proactive communication.
- Provide application guidance, knowledge sharing, and end-user training.
- Support onboarding of new users and business process adoption.
- Have knowledge on PL sequel data queries, query to identify technical issues.
- Prepare functional test scenarios and perform unit testing.
- Support testing for
- System Integration Testing (SIT)
- User Acceptance Testing (UAT)
- Regression Testing
- Coordinate defect resolution with business users and implementation partners.
- Validate fixes before production deployment.
- Create, modify, disable, and reactivate Oracle user access.
- Create and maintain responsibilities, menus, request groups, profile options, and role assignments.
- Assign and revoke responsibilities based on approved access requests.
- Ensure Segregation of Duties (SoD) compliance and least-privilege access.
- Support employee onboarding, transfers, and separation activities.
- Perform periodic user access reviews.
- Remove inactive or unauthorized access.
- Maintain complete documentation and approvals for all access
- Support Internal Audit& External Audit
- Provide user access reports, responsibility matrices, security reports, audit evidence, and system logs.
- Manage vendor tickets and service requests.
- Identify opportunities to automate manual
business processes.
- Drive digital transformation initiatives using Oracle technologies, AI-enabled solutions, and workflow automation.
- Prepare and maintain documents for
- Functional Specifications
- Technical Design Documents
- SOPs
- User Manuals
- Maintain issue logs, RCA documents, and support documentation.
- Conduct knowledge transfer sessions for support teams and business users.
- Assist in in other Non-ERP application implementation and rollout.
- Manage employee travel expense management system.
- Manage Automation projects in assist in productionize.
- SKILLS AND KNOWLEDGE
Educational Qualifications
- B.E./B.Tech., MCA, M.Sc. (IT), or equivalent qualification.
- General Ledger (GL)
- Accounts Payable
- Purchasing (PO)
- Inventory (INV)
- Oracle EBS Functional/Technical Certification
- Support experience in Oracle travel and expense management system
- Python and Oracle Apex experience is preferred.
- Automation of business processes through various tools will be an added advantage.
Functional /Technical Skills
Experience in one or more Oracle EBS modules:
Experience:
2-5 years of relevant experience
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Accounts PayableAutomationExternal Auditemployee onboardingbusiness processBusiness RequirementsIncident AnalysisGLGeneral LedgerFinancial ClosingdeploymentApexERPDigital TransformationExpense ManagementcomplianceArtificial Intelligence
About CLP India
CLP India
Power
375
employees
2002
24 years old
Mumbai, Maharashtra
India
₹14.4L PA avg
Avg at CLP India
About
A leading player in the Indian power sector, engaged in renewable and conventional energy generation with significant investments in sustainable power solutions.
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