Assistant Manager - ILOB Recruiting

Job Summary

The Assistant Manager, Centralized Recruiting provides frontline leadership for the GCN centralized recruitment team supporting high-volume, full-cycle recruitment for defined roles within the HOS and ILOB lines of business. This role supervises the daily work of recruiters assigned to a designated line of business and is accountable for maintaining candidate throughput through offer extension, meeting service-level expectations, and ensuring consistent execution of standardized recruitment processes.

The Assistant Manager monitors recruiter productivity, reviews daily performance metrics and service-level agreements, coaches team members, addresses performance gaps, and escalates material issues to the Senior Manager for resolution. Success requires strong people leadership, data orientation, process discipline, problem-solving ability, and the capacity to operate effectively in a fast-paced, high-demand environment.

Responsibilities

• Recruitment Delivery Candidate Throughput
  • Supervise the day-to-day work of recruiters supporting high-volume, full-cycle recruitment for defined HOS and ILOB roles within an assigned line of business.
  • Set clear daily priorities, assign work, and maintain focus on candidate throughput through offer extension.
  • Monitor requisition activity, recruiter capacity, pipeline health, and workflow bottlenecks; adjust assignments within the team as needed.
• Productivity, Metrics SLA Management
  • Monitor recruiter productivity and review daily service-level agreements, key performance indicators, and operational metrics to drive performance.
  • Use applicant tracking system data, Power BI dashboards, and structured reports to identify trends, risks, and opportunities for improvement.
  • Provide timely performance updates and escalate delivery, capacity, quality, or compliance concerns to the Senior Manager for resolution.
• People Leadership Performance Management
  • Coach, develop, and support recruiters through regular feedback, performance discussions, and on-the-job guidance.
  • Address underperformance promptly, establish improvement expectations, document actions, and partner with the Senior Manager as appropriate.
  • Promote accountability, collaboration, urgency, and a strong service orientation across the team.
• Process Governance Quality
  • Ensure recruiters adhere to standardized recruitment processes, governing guidelines, documentation requirements, and approved hiring practices.
  • Review work quality and data accuracy, identify process gaps, and reinforce consistent use of the applicant tracking system and related tools.
  • Support implementation of process improvements and operational changes that improve speed, consistency, quality, and candidate experience.
• Stakeholder Communication Issue Resolution
  • Maintain effective communication with Talent Acquisition leaders and business stakeholders regarding progress, risks, priorities, and hiring outcomes.
  • Resolve day-to-day recruiting issues within the team and escalate matters requiring broader leadership support or business decisions.
  • Partner with the Senior Manager and related teams to ensure aligned execution and timely completion of hiring activities.

Education Experience

• Demonstrated experience supervising or leading a Talent Acquisition delivery team.
• Experience supporting high-volume, full-cycle recruitment in a fast-paced environment.
• Experience monitoring recruiter productivity, service levels, and operational metrics.

Must Have Skills

• Strong people leadership, coaching, and performance management skills.
• Strong written and verbal communication skills and the ability to provide clear direction and feedback.
• Ability to work effectively in a fast-paced, high-demand environment while managing competing priorities.
• Strong process orientation and commitment to standardized workflows, governing guidelines, and documentation requirements.
• Data-oriented approach with the ability to interpret recruiting metrics, identify trends, and drive corrective action.
• Strong problem-solving and issue-resolution skills, including sound judgment regarding escalation.
• Proficiency with Microsoft Office, Outlook, Power BI, and applicant tracking systems (ATS).

Knowledge, Skills, Abilities, Behaviors

• Provides clear daily direction and holds team members accountable for productivity, quality, and service outcomes.
• Uses data and operational metrics to identify issues, prioritize actions, and improve team performance.
• Communicates clearly, listens effectively, and builds productive relationships with team members and stakeholders.
• Demonstrates strong process discipline and reinforces consistent execution, documentation, and data quality.
• Coaches constructively, addresses performance issues promptly, and recognizes strong contributions.
• Remains organized, responsive, and composed while managing high volumes and changing priorities.
• Applies practical problem-solving skills and escalates issues appropriately.
• Handles confidential candidate, employee, and business information appropriately and demonstrates ethical leadership.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.