Assistant Manager II Financial Services

Experience: Minimum 3 years of relevant FinTech experience

Job Summary

The Assistant Manager Financial Services will support and drive CSC DigiPay operations in West Bengal, with a focus on VLE onboarding, mapping, training, handholding, capacity building, issue resolution, and coordination with District Managers (DMs).

Key Responsibilities

• Support CSC DigiPay operations across the state, ensuring smooth implementation and adoption.
• Drive VLE onboarding and mapping for DigiPay services.
• Conduct training and provide handholding support to VLEs to improve service adoption and operational effectiveness.
• Undertake capacity-building initiatives for VLEs and field teams.
• Troubleshoot operational and technical issues faced by VLEs and coordinate with relevant teams for timely resolution.
• Coordinate closely with District Managers (DMs) to monitor operations and resolve field-level challenges.
• Analyse operational data and performance metrics to identify trends, gaps, and improvement areas.
• Use BI tools for reporting, analysis, monitoring, and decision-making.
• • Prepare and share regular operational reports and insights with the management.
• • Support initiatives aimed at improving VLE engagement, transaction volumes, service quality, and overall DigiPay performance.

Eligibility & Skills

• Graduate from a recognized university/institution.
• Minimum 3 years of prior experience in the FinTech / Financial Services industry.
• Experience in field operations, VLE/channel management, digital financial services, or similar roles will be preferred.
• Good working knowledge of Business Intelligence (BI) tools and data analysis.
• Strong analytical and problem-solving abilities.
• Good communication, interpersonal, and stakeholder-management skills.
• Ability to coordinate effectively with field teams, DMs, VLEs, and internal stakeholders.
• Willingness to travel within the state as required for business operations.

Key Competencies

• Analytical & Problem-Solving Skills
• Stakeholder Management
• Field Operations & Coordination
• Communication & Interpersonal Skills
• Data Analysis & Reporting
• VLE/Channel Management
• Training & Handholding
• Customer/Partner Orientation