MUMBAI · FULLTIME
Assistant Manager - Human Resources
Firstsource Solutions
Mumbai · onsite · Posted 4d ago
Sourced from
Undisclosed5–8 yrsfulltimeMumbai
Your match
?
Sign in to see your match score, skill gaps & tailored resume.
Section · 01
About this role
Assistant Manager - Human Resources Business Partner (HRBP)
Role Summary
We are looking for a dynamic and people-centric Assistant Manager - HR Business Partner (HRBP) to support business leaders in driving a high-performance, engaged, and inclusive workforce. This role will act as a strategic partner to business units, aligning HR practices with organizational objectives while championing Firstsource s EVP:
empowering people, enabling growth, fostering innovation, and delivering meaningful impact.
Key Responsibilities
1. Business Partnership
- Partner with business leaders to understand talent priorities and deliver HR solutions aligned with business strategy
- Provide data-driven insights on workforce trends, productivity, attrition, and engagement
- Support organizational design and workforce planning
2. Employee Experience & Engagement (EVP Focus)
- Drive initiatives that enhance employee experience across the lifecycle (hire-to-retire)
- Champion a people-first culture by promoting inclusivity, well-being, and recognition programs
- Actively listen to employee feedback and implement engagement strategies aligned with EVP
3. Performance & Development
- Drive performance management processes, ensuring goal alignment and fair evaluation
- Support leadership development, capability building, and succession planning
- Promote a continuous learning culture aligned with career growth aspirations
4. Talent Development
- Collaborate with LMD to design learning to align with business needs
- Identify skill gaps and support capability-building initiatives
5. Employee Relations & Governance
- Manage employee relations issues with fairness, empathy, and compliance
- Ensure adherence to company policies, labor laws, and ethical standards
- Support investigations, conflict resolution, and disciplinary processes
6. Change Management & Transformation
- Act as a change champion during organizational transformations
- Support communication and adoption of new initiatives, tools, and practices
- Enable a culture of innovation and agility
7. HR Analytics & Reporting
- Track key HR metrics (attrition, retention, engagement scores, diversity metrics)
- Provide insights and recommendations to improve workforce outcomes
Key Success Metrics
- Employee engagement scores
- Attrition and retention rates
- Quality of hire and onboarding experience
- Performance management effectiveness
- Business stakeholder satisfaction
Skills & Competencies
Core HR Competencies
- Strong business acumen and HR analytics capability
- Employee relations and conflict resolution skills
- Knowledge of labor laws and compliance
Behavioral Competencies (Aligned to EVP)
- People-first mindset with high empathy
- Strong collaboration and stakeholder management
- Agility and adaptability in a fast-paced environment
- Innovation mindset with continuous improvement focus
- High integrity and confidentiality
Qualifications & Experience
- MBA/PGDM in Human Resources or equivalent
- 5-8 years of experience in HRBP or generalist roles (preferably in BPM/ITES/Services industry)
- Experience managing frontline/operations-driven workforce is an advantage
- Comfortable to work in Shifts - Night Shifts preferred (US window)
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Let the agent run this one for you.
Tailored resume, auto-apply, and referral lookup — in under 2 minutes.
Section · 02
Skills
Employee RelationsITEShuman resourcesleadership developmentHrbpCapability Buildinglabor lawsBpmhr metricsChange ManagementAnalyticsOnboardingEmployee Engagementoperationsbusiness strategycomplianceHR Analytics
Section · Company
About Firstsource Solutions
Firstsource Solutions
BPO
19.2k+
employees
2001
25 years old
Mumbai, Maharashtra
US
₹3.7L PA avg
Avg at Firstsource Solutions
About
Firstsource focuses on enhancing customer experience through technology and tailored support, optimizing business processes for global clients.
Industries
BPOBPO/KPO
Employee ratings
10 reviews
3.6/ 5
Culture
2.4
Career growth
2.3
Work-life
2.4
Employees rate it well for
Overall Company36Job Security35
Find them on