Assistant Manager Human Resources

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, Australia, South Africa, Australia, South Africa and Mexico. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Assistant Manager – Human Resources Business Partner (HRBP

)Job Type: Full Tim

eFunction/Department: Human Resource

sLocation: Mumbai & Bangalor

eWork Mode: Work from Offic

eImmediate Joiners Onl

y
Role Summar

y:We are looking for a dynamic and people-centric Assistant Manager – HR Business Partner (HRBP) to support business leaders in driving a high-performance, engaged, and inclusive workforce. This role will act as a strategic partner to business units, aligning HR practices with organizational objectives while championing Firstsource's EVP: empowering people, enabling growth, fostering innovation, and delivering meaningful impac

t.
Key Responsibiliti

es:1. Business Partners

• hipPartner with business leaders to understand talent priorities and deliver HR solutions aligned with business strat
• egyProvide data-driven insights on workforce trends, productivity, attrition, and engagem
• entSupport organizational design and workforce plann

ing2. Employee Experience & Engagement (EVP Foc

• us)Drive initiatives that enhance employee experience across the lifecycle (hire-to-reti
• re)Champion a people-first culture by promoting inclusivity, well-being, and recognition progr
• amsActively listen to employee feedback and implement engagement strategies aligned with

EVP3. Performance & Developm

• entDrive performance management processes, ensuring goal alignment and fair evaluat
• ionSupport leadership development, capability building, and succession plann
• ingPromote a continuous learning culture aligned with career growth aspirati

ons4. Talent Developme

• nt Collaborate with LMD to design learning to align with business ne
• edsIdentify skill gaps and support capability-building initiati

ves5. Employee Relations & Governa

• nceManage employee relations issues with fairness, empathy, and complia
• nceEnsure adherence to company policies, labor laws, and ethical standa
• rdsSupport investigations, conflict resolution, and disciplinary proces

ses6. Change Management & Transformat

• ionAct as a change champion during organizational transformati
• onsSupport communication and adoption of new initiatives, tools, and practi
• cesEnable a culture of innovation and agil

ity7. HR Analytics & Report

• ingTrack key HR metrics (attrition, retention, engagement scores, diversity metri
• cs)Provide insights and recommendations to improve workforce outco

mes
Key Success Metr

• ics:Employee engagement sc
• oresAttrition and retention r
• atesQuality of hire and onboarding experi
• encePerformance management effective
• nessBusiness stakeholder satisfac

tion
Skills & Competen

cies:Core HR Compete

• nciesStrong business acumen and HR analytics capab
• ilityEmployee relations and conflict resolution s
• killsKnowledge of labor laws and compl

ianceBehavioral Competencies (Aligned to

• EVP)People-first mindset with high em
• pathyStrong collaboration and stakeholder manag
• ementAgility and adaptability in a fast-paced enviro
• nmentInnovation mindset with continuous improvement
• focusHigh integrity and confidenti

ality
Qualifications & Exper

• ience:MBA/PGDM in Human Resources or equi
• valent5–8 years of experience in HRBP or generalist roles (preferably in BPM/ITES/Services ind
• ustry)Experience managing frontline/operations-driven workforce is an adv
• antageComfortable to work in Shifts – Night Shifts preferred (US w