Assistant Manager - Hub Operations
MOVIN · Gurugram · onsite · Posted 20d ago
Undisclosed5–7 yrsfulltimeSourced from
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About this role
Job Title: Assistant Manager - Hub Operations Band: 3
Reports to: Senior Manager - Operations
Function: Operations
Assistant Manager - Hub Operations is responsible for managing Hub activities. He/She is accountable for ensuring packages are sorted accurately and loaded onto appropriate feeders/ aircrafts for movement to next location. The Hub Supervisor ensures loads are dispatched on time and to the appropriate locations. This position supervises unloaders, sorters and part-time supervisors.
JOB ROLE RESPONSIBILITIES:
Coordinates Hub and Sort Operations
Analyzes volume projections from load forecast plans to ensure adequate staffing.
Reviews daily operational reports to manage productivity, performance and service.
Collaborates with aligned support functions (e.g. Industrial Engineering, Training, Human Resources etc.) to plan day to day activities.
Monitors Safety Compliance
Serves as Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes are in place.
Works with Human Resources to ensure the implementation and maintenance of a Health and Safety Plan.
Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met.
Maintains updated employee training and certifications to provide a safe, proficient work environment.
Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness.
Conducts audits to ensure compliance with local, state and country guidelines for safety, hazardous materials etc.
Solicits input from team members and employees to improve the work environment.
Supervises and Develops Others
Determines employees training needs to produce continuous development plans.
Provides on-going feedback and support to improve performance.
Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement.
Holds others accountable to established performance levels to achieve individual and group goals.
Resolves individual and group performance issues in accordance with companys policies and procedures in a timely manner to motivate and foster teamwork.
Manages Internal and External Customer Needs
Ensures healthy employee relations so as to minimize the number of grievances.
Supervises Assistance of Internal and External Customer Needs
Attends Hub pre-sort meetings to understand operational needs.
Collaborates with internal customers to ensure loads are processed on-time according to service commitments.
Communicates cross-functionally (e.g. Other Hub supervisors, Engineering, Security, Human Resources, etc.) to ensure equipment is serviced, staffing aligns with the pre-sort plan, and packages are sorted correctly.
Supports Collaborative Work Environment
Communicates and presents operational objectives, changes and updates to ensure a well-informed and focused workgroup.
Provides communication and training to employees to share updates on new services and procedural changes.
Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service.
Develops and maintains working employee relationships to promote positive labor relations.
SKILLS AND KNOWLEDGE REQUIREMENTS
Good experience in managing hub operations (middle mile)
Knowledge of budgeting and accounting principles.
Skill in budget preparation and forecasting.
Experience in handling workflow.
- Negotiation skills and the ability to develop strong working relationships.
Good listening skills and the ability to anticipate business needs.
Knowledge of CRM software and Microsoft Office Suite.
Customer service attitude with excellent negotiation skills.
Educational Qualifications:
Bachelors Degree or equivalent
Relevant Experience:
5-6 years of relevant experience in similar capacity and industry
Competencies
Achieve Result
Serve and Delight our customers
Collaborate and Partner with others
Engage, Inspire and Develop people
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Servicecrm softwarecrmEmployee Relationshuman resourcesauditsEmployee trainingHub Operationscontinuous developmentbudget preparationFeedersIndustrial EngineeringBudgetingAccountingcomplianceForecasting
About MOVIN
MOVIN
51-200
employees
2022
4 years old
Gurgaon / Gurugram, Haryana
India
₹11.7L PA avg
Avg at MOVIN
About
MOVIN Express is the logistics joint venture between UPS and InterGlobe Enterprises and is here to connect Indian businesses via agile, reliable shipping. The result of their efforts, to lend MOVEment to INdian enterprises, lead to the creation of MOVIN, whose services leverage UPS’s global logistics design expertise and combine it with InterGlobe’s in-depth understanding of the Indian market.
Creating corridors of opportunity, innovation, and excellence, MOVIN will offer seamless integration across air and ground networks, to B2B customers, enabling an uninterrupted flow of goods that is backed by consistent, predictable, and responsive operations.
Industries
Air TransportationLogisticsSupply Chain ManagementTransportation
Employee ratings
10 reviews
3.7/ 5
Culture
4.0
Career growth
2.4
Work-life
3.8
Employees rate it well for
Compensation & Benefits39Company Culture38
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