Assistant Manager - HR Operations

The ideal candidate should have strong hands-on experience across onboarding to exit, payroll, employee lifecycle management, HR systems, process automation and employee engagement, along with a strong sense of ownership and execution.

Key Responsibilities

1. HR Operations & Employee Lifecycle

• Manage end-to-end HR Operations and ensure seamless execution of HR BAU activities.
• Handle the complete employee lifecycle – onboarding, confirmation, transfers, promotions, employee movements, HR documentation, payroll inputs and exits.
• Ensure timely and accurate maintenance of employee records and HR documentation.
• Drive adherence to defined HR processes, policies and SLAs.
• Identify operational gaps and implement corrective actions.

2. Team Management

• Manage and mentor the HR Operations team.
• Allocate responsibilities, monitor performance and ensure timely closure of deliverables.
• Build a culture of accountability, ownership and continuous improvement within the team.
• Act as a point of escalation for complex employee and operational queries.

3. Payroll & Exit Management

• Coordinate monthly payroll activities and ensure accurate and timely payroll inputs.
• Partner with Finance/Payroll teams for payroll validation and issue resolution.
• Manage end-to-end exit processes including resignation, clearance, full & final settlement, exit documentation and employee experience.
• Track and ensure closure of exit-related activities within defined timelines.

4. HR Systems & Process Automation

• Work extensively on HR systems and ensure data accuracy and process compliance.
• Identify repetitive/manual processes and drive automation and digitisation initiatives.
• Leverage tools such as Advanced Excel, PowerPoint, Macros/VBA and other automation solutions to improve operational efficiency.
• Develop and maintain HR dashboards, trackers and MIS reports.
• Continuously evaluate processes to reduce manual intervention, TAT and errors.

5. Stakeholder Management

• Partner effectively with business leaders, managers, employees, Finance, IT and other cross-functional stakeholders.
• Manage escalations and ensure timely resolution of employee and business-related HR queries.
• Demonstrate strong communication, influencing and problem-solving skills.
• Build strong relationships with internal stakeholders and ensure a high level of service delivery.

6. Employee Engagement

• Support and drive employee engagement initiatives and HR interventions.
• Coordinate engagement activities, employee connect programs and HR campaigns.
• Identify employee experience gaps and recommend initiatives to improve engagement and retention.

7. MIS, Governance & Process Improvement

• Prepare and present regular HR Operations MIS and dashboards to management.
• Monitor key HR operational metrics, SLAs and process performance.
• Ensure compliance with internal HR policies and processes.
• Participate in HR audits and ensure timely closure of observations.
• Drive continuous improvement projects across HR Operations.