Assistant Manager-Hr Operations(Edm)
IBM · Bengaluru · onsite · Posted 51d ago
Undisclosed6–8 yrsfulltimeSourced from
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About this role
Your role and responsibilities
As a Process Trainer - HR, you will be responsible for onboarding new hires, equipping them with process ;knowledge, communication skills, and ensuring they transition successfully to the production floor as metrics-ready agents
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Your primary responsibilities include:;
;;;;;;;Delivering product knowledge, software navigation, and specific process workflows.
;;;;;;;Teaching soft skills, and client-specific handling techniques.
;;;;;;;Conducting knowledge and metric assessments to ensure the agent is "production-ready".
;;;;;;;Identifying knowledge gaps and delivering targeted remedial training.
;;;;;;;Ensuring the batch meets expected Key Performance Indicators (KPIs)
;;;;;;;Conducting Refresher Training whenever clients introduce new policies, software updates, or process changes.
;;;;;;;Reviewing performance quality and audits to pinpoint areas where agents struggle, and running upskilling sessions to improve those metrics
;;;;;;;Studying operational data and working alongside the Quality Assurance (QA) and Operations teams to build custom improvement plans.
;;;;;;;Constantly updating training modules, cheat sheets, and flowcharts when client requirements change.
Required education
Bachelor's Degree
Preferred education
Master's Degree
Required technical and professional expertise
;;;;;;;Graduate/Postgraduate (MBA HR is preferred) with a;minimum of 6-8 years of experience in Core HR Issue Resolution for any International IT / ITES Companies.;
;;;;;;;Good verbal and written English language skills.;
;;;;;;;Ability to communicate and resolve difficult customer service issues Expertise and knowledge in Core HR-related processes (excluding Recruitment).
;;;;;;;Good knowledge of MS Excel.
Preferred technical and professional experience
;;;;;;;Ambitious individual who can work under their direction towards agreed targets/goals.;
;;;;;;;Ability to work under tight timelines and have been part of change management initiatives.;
;;;;;;;Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
;;;;;;;Enhance technical skills by attending educational workshops, reviewing publications etc.
;;;;;;;Advanced proficiency in MS Office applications, particularly Excel, Word, and PowerPoint.
;;;;;;;Strong attention to detail and commitment to accuracy.
;;;;;;;Ability to manage multiple priorities in a fast-paced operational environment.
;;;;;;;Strong organizational, planning, and project coordination skills.
;;;;;;;Experience analyzing trends and operational metrics to drive business decisions.
;;;;;;;Ability to work effectively in a collaborative and global environment.
;;;;;;;Exposure to workforce management, service delivery governance, or operational reporting.
;;;;;;;Experience supporting process transitions, change management, or transformation initiatives.
;;;;;;;Knowledge of continuous improvement methodologies such as Lean, Six Sigma, or process optimization frameworks.
;;;;;;;Demonstrated ability to drive employee engagement, knowledge-sharing, and team development initiatives.
;;;;;;;Commitment to continuous learning through professional development and industry best practices.
;;;;;;;Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines.;
;;;;;;;Deep knowledge of HR operations, CRM tools, product knowledge, and client-specific Key Performance Indicators (KPIs)
;;;;;;;Tracking batch performance, identifying training needs through metrics, and proficiency in MS Excel and Learning Management Systems (LMS).
;;;;;;;Patience in handling diverse learners, emotional intelligence to address floor anxiety, and the ability to give constructive, actionable feedback.
Years of Experience:
6 to 8
6 to 8
Sourced from naukri
Skills
joining formalitiesresourcehrsdProgram ManagementPeople Management SkillsTalent AcquisitionmanagementHR OperationsHR Generalist ActivitiesProject ManagementEmployee EngagementoperationsBudgetingprojectRecruitment
About IBM
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