Assistant Manager HR and Service Delivery

JOB DESCRIPTION

Manager HR, Hiring, CRM & Service Delivery

Company: Northstar Safety Systemz Private Limited
Job Type: Full-Time | In-Office
Location: Chandigarh
Office Address: SCO-53, Level-1 & 2, Sector 29-D, Chandigarh – 160030
Experience: 3+ Years
Qualification: Any Graduate
Salary: Depends on competency and overall CTC

Position Overview

Northstar Safety Systemz Private Limited is looking for an experienced Manager – HR, Hiring, CRM & Service Delivery to manage day-to-day HR operations, recruitment and hiring, CRM coordination, employee deployment, client coordination, and end-to-end service delivery.

The candidate should have strong communication, coordination, people-management, recruitment, CRM, follow-up, and operational skills, with the ability to manage multiple employees, candidates, clients, projects, and internal teams simultaneously.

Key Skills & Requirements

• 3+ years of relevant experience in HR, Recruitment, Hiring, Operations, Service Delivery, CRM, or Coordination.
• Graduate in any discipline.
• Strong experience in end-to-end recruitment and hiring coordination.
• Good understanding of HR operations and employee management.
• Experience in CRM management, customer coordination, and follow-up.
• Excellent verbal and written communication skills.
• Strong coordination, follow-up, and stakeholder-management skills.
• Ability to manage multiple candidates, employees, clients, projects, and internal teams simultaneously.
• Strong organizational, problem-solving, and decision-making abilities.
• Strong ownership and ability to work independently.
• Proficiency in MS Office, Excel, CRM tools, documentation, and MIS reporting.
• Ability to maintain accurate employee, candidate, client, and service-delivery records.
• Willingness to work full-time from the Chandigarh office.

Roles & Responsibilities

1. HR Responsibilities

• Manage end-to-end HR operations, including recruitment coordination, onboarding, employee documentation, and employee records.
• Coordinate with candidates, employees, management, and department heads for HR-related requirements.
• Support recruitment activities, interview scheduling, candidate follow-ups, selection coordination, and joining formalities.
• Maintain employee attendance, leave, deployment, joining, exit, and other HR-related records.
• Coordinate employee engagement, communication, and grievance-related matters.
• Ensure timely completion of HR documentation and statutory/compliance-related requirements.
• Track employee performance, deployment, and HR action points.
• Prepare and maintain HR reports, MIS, and management updates.
• Ensure proper communication of company policies, procedures, and HR processes.
• Coordinate with management for manpower planning and staffing requirements.

2. Hiring & Recruitment Responsibilities

• Manage and coordinate end-to-end hiring activities for technical, EHS, safety, and support positions.
• Understand manpower requirements from management and concerned departments.
• Prepare and coordinate job postings across relevant recruitment platforms.
• Source candidates through Naukri, LinkedIn, recruitment portals, references, databases, and other channels.
• Screen CVs and shortlist candidates based on defined job requirements.
• Conduct initial candidate coordination and preliminary screening.
• Schedule interviews and coordinate between candidates and interview panels.
• Maintain regular follow-up with candidates throughout the recruitment process.
• Track candidate status from sourcing screening interview selection negotiation joining.
• Coordinate salary discussions, offer-related communication, documentation, and joining formalities.
• Maintain a structured candidate database and recruitment MIS.
• Monitor open positions, recruitment timelines, pending candidates, and joining commitments.
• Develop and maintain a reliable talent pipeline for recurring manpower requirements.
• Coordinate with management to close positions within agreed timelines.

3. CRM Responsibilities

• Manage and maintain the company's CRM system and ensure accurate and timely data entry.
• Maintain client, prospect, contact, project, enquiry, and service-related information.
• Record and track leads, enquiries, follow-ups, opportunities, proposals, and client requirements.
• Ensure timely follow-up on leads, enquiries, proposals, and pending client actions.
• Coordinate with the sales, operations, HR, and service-delivery teams for CRM updates.
• Maintain accurate records of client communication, commitments, and action points.
• Track pending follow-ups and ensure timely closure.
• Prepare CRM MIS and management reports.
• Monitor client requirements and ensure they are communicated to the concerned internal teams.
• Ensure CRM data remains accurate, updated, and properly documented.
• Support management in tracking business opportunities and client engagement.

4. Service Delivery Responsibilities

• Manage and coordinate end-to-end service delivery for clients and ongoing projects.
• Ensure timely deployment and coordination of EHS professionals/resources at client locations.
• Act as a key coordination point between clients, employees, consultants, operations, and management.
• Monitor service-delivery schedules, manpower deployment, attendance, and project requirements.
• Ensure client requirements are communicated clearly to the concerned internal teams.
• Follow up on deliverables, reports, documentation, audits, training schedules, and other service commitments.
• Maintain regular communication with clients and ensure timely resolution of service-related issues.
• Track pending actions and ensure proper follow-up and closure.
• Monitor service quality and ensure deliverables are completed as per agreed timelines and requirements.
• Prepare service-delivery MIS, status reports, deployment reports, and management updates.
• Identify operational issues and coordinate with relevant teams for timely resolution.
• Support client relationship management and ensure high standards of customer service.
• Coordinate multiple projects and priorities while maintaining service quality and timelines.
• Ensure proper coordination of employee deployment, replacement requirements, leave, absenteeism, and resource availability.

5. Employee Deployment & Coordination

• Coordinate deployment of EHS and safety professionals as per client/project requirements.
• Maintain updated records of employee availability, deployment status, attendance, and assignments.
• Coordinate employee joining, relocation, replacement, leave, and deployment-related requirements.
• Follow up with deployed employees regarding attendance, deliverables, client requirements, and operational issues.
• Coordinate with clients regarding manpower requirements and resource availability.
• Escalate critical manpower or service-delivery issues to management promptly.
• Ensure smooth communication between field personnel and the Chandigarh office.

6. MIS, Reporting & Documentation

• Prepare and maintain HR, Hiring, CRM, Recruitment, Deployment, and Service Delivery MIS.
• Maintain trackers for:
• Open positions
• Candidate pipeline
• Interview status
• Selection and joining status
• Employee deployment
• Attendance and leave
• Client requirements
• Service deliverables
• Pending actions
• CRM follow-ups
• Provide periodic management updates on recruitment, manpower, service delivery, CRM, and operational activities.
• Ensure all records and documentation are accurate, updated, and readily accessible.

Ideal Candidate

The ideal candidate should be a strong coordinator and people manager who can effectively manage HR, hiring, CRM, employee deployment, client coordination, and service delivery.

The candidate must demonstrate:

• Professional communication
• Strong recruitment and hiring coordination
• CRM and follow-up discipline
• Excellent organizational skills
• People-management capabilities
• Strong ownership and accountability
• Ability to manage multiple priorities
• Client-handling and coordination skills
• Strong MIS and reporting capabilities
• Ability to work independently and meet deadlines

Key Competencies

HR Operations | Recruitment & Hiring | Talent Acquisition | Employee Coordination | CRM Management | Client Coordination | Service Delivery | Manpower Deployment | Follow-up & Closure | MIS Reporting | Documentation | Stakeholder Management | People Management | Operations Management

Interested Candidates – Apply Now

Position: Assistant Manager – HR & Service Delivery
Experience: 3+ Years
Location: Chandigarh
Job Type: Full-Time | In-Office
Company: Northstar Safety Systemz Private Limited

Contact: [phone removed]
Email: [email removed]

Office Address:
SCO-53, Level-1 & 2, Sector 29-D, Chandigarh – 160030