Assistant Manager (Housekeeping, Soft Services & Horticulture)

Dear Candidates,

Position Name: Assistant Manager (Housekeeping, Soft Services & Horticulture)

Role Purpose: This will be responsible for managing and monitoring housekeeping, soft services, landscaping and horticulture activities across assigned real estate projects. The role will ensure high standards of cleanliness, hygiene, aesthetics, service delivery and efficient vendor management.

Job Duties & Responsibilities:

Housekeeping & Soft Services

• Manage day-to-day housekeeping and soft service operations across the assigned project/property.
• Ensure high standards of cleanliness, hygiene and upkeep of common areas, lobbies, amenities, offices and external areas.
• Prepare and monitor housekeeping schedules, manpower deployment and duty rosters.
• Conduct regular inspections and audits to ensure compliance with defined service standards.
• Monitor housekeeping consumables, equipment and inventory and ensure optimum utilization.
• Address service-related issues, complaints and escalations in a timely manner.
• Ensure adherence to safety, hygiene and statutory requirements.

Horticulture & Landscaping

• Oversee the maintenance and upkeep of landscaped areas, gardens, lawns and plantations.
• Monitor horticulture agencies and ensure proper execution of landscaping maintenance activities.
• Ensure timely watering, pruning, fertilization, pest control and replacement of plants as required.
• Conduct regular inspections to maintain the overall aesthetics and health of landscaped areas.
• Coordinate with vendors and internal teams for landscaping improvement and enhancement initiatives.

Vendor & Manpower Management

• Manage housekeeping, horticulture and other soft service agencies.
• Monitor vendor performance against agreed SLAs and service standards.
• Verify manpower deployment, attendance and productivity.
• Coordinate with vendors for timely deployment of manpower, materials and equipment.
• Support vendor bill verification and certification based on actual services rendered.

Coordination & Reporting

• Coordinate with Facility Management, Engineering, Security and other internal stakeholders for smooth operations.
• Maintain daily, weekly and monthly MIS reports related to manpower, service delivery, consumables and vendor performance.
• Identify operational gaps and recommend measures for improving service quality and efficiency.
• Assist in budgeting, cost control and optimization of housekeeping and horticulture operations.

Qualifications & Experience:

• Graduate in Hotel Management, Hospitality Management, Facility Management or any relevant discipline.
• 5 - 8 years of relevant experience in Housekeeping, Soft Services, Facility Management and/or Horticulture.
• Experience in residential townships, high-rise developments, commercial properties, hotels or large facilities will be preferred.

Interested candidates can share their cv at [email removed]

Best Regards,

Priyanka Kunsingh