Assistant Manager- Holiday Sales

About the Opportunity:

Role: Assistant Manager – Holiday Sales

Level: RL3

Reporting To: Associate Director - Holiday Sales

Location: Gurgaon

About the Function

With a deep understanding of Indian consumers travel preferences, the MMT Holidays team curates a wide array of holiday packages for destinations across the globe.

As a leading name in the leisure travel space, MMT Holidays serves over 5 lakh travelers annually. Our offerings span both domestic and international markets, covering more than 50 destinations worldwide. With a strong focus on delivering seamless and memorable travel experiences, we have become a trusted choice for holiday packages among Indian travelers.

Complementing this is our Holiday Experts (HE) business, a pan-India network of 2000+ trained experts who work closely with customers to craft personalized itineraries and ensure end-to-end support. This unique blend of digital convenience and human expertise allows us to deliver holidays that are not only well-planned but also deeply personal and memorable.

Together, the Holidays team and Holiday Experts ecosystem form the backbone of MakeMyTrip's leisure travel business, committed to redefining the way Indians explore the world.

About the role

We are looking for a highly analytical and execution-focused professional to drive business analytics, sales excellence, and key strategic initiatives for the Holiday Experts business.

While this is not a dedicated Go-to-Market role, a practical understanding of GTM principles, e-commerce, sales funnels, and customer traffic analysis will be valuable. This will help the candidate identify growth opportunities, improve funnel performance, and support overall business growth.

In this role, the Incumbent will use data-led insights to strengthen sales performance, manage key accounts and partnerships across multiple projects, improve business processes, and collaborate closely with Cluster Leads and cross-functional stakeholders to drive sustainable growth.

Key Responsibilities

Sales Excellence and Performance Management

• Partner with Cluster Leads to improve sales performance across the network.
• Track sales targets, funnel conversion, productivity, customer traffic, and other key business indicators.
• Analyze performance gaps and recommend actionable interventions.
• Develop dashboards and structured business reviews to support timely, data-driven decision-making.

New Business Initiative Implementation

• Lead the rollout of flight-booking sales for customers purchasing land-only holiday packages.
• Define the operating model, processes, and success metrics for the initiative.
• Coordinate with relevant teams to ensure smooth execution, adoption, and performance tracking.

Key Account and Partnership Management

• Manage key partnership accounts and fulfil holiday package requirements across multiple concurrent projects.
• Coordinate with internal stakeholders to ensure timely, accurate, and high-quality delivery.
• Track performance, service levels, and customer experience across partnership-led transactions.
• Identify opportunities to improve the scale, efficiency, and commercial impact of the partnership business.

Business Analytics and Process Improvement

• Analyze business, e-commerce, sales funnel, and customer traffic data to identify trends, growth opportunities, and areas requiring intervention.
• Break down complex business problems, identify root causes, and develop practical, data-backed recommendations.
• Identify and address process gaps to improve operational efficiency and customer experience.
• Prepare business reports, performance updates, and presentations for senior stakeholders.

Cross-Functional Stakeholder Management

• Collaborate with Product, Technology, Operations, Supply, Finance, Marketing, and other cross-functional teams.
• Coordinate with functional SPOCs to ensure timely execution of business initiatives.
• Track dependencies, resolve bottlenecks, and drive action items to closure.

Qualifications and Experience

• Postgraduate degree from a reputed institute.
• 4 to 7 years of experience in business analytics, sales excellence, business planning, key account management, strategic initiatives, or related areas.
• Strong data analytics capabilities, with proficiency in MS Excel and the ability to translate data into actionable business insights.
• Experience in managing key accounts, cross-functional projects, and multiple business initiatives simultaneously.
• Working knowledge of e-commerce, sales funnels, customer traffic analysis, and GTM principles.
• Exposure to international markets, travel, or hospitality industry would be an advantage.
• Strong proficiency in MS PowerPoint.

Key Success Factors for the Role

• Strong analytical, problem-solving, and data interpretation skills.
• Ability to translate complex data and business insights into clear narratives and actionable recommendations.
• Strong execution orientation, with the ability to take initiatives from planning through implementation.
• Excellent communication, influencing, and stakeholder management skills.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• High ownership, attention to detail, and commitment to delivering results.