Assistant Manager - Health Projects & State Operations

Job Description: State Project Coordinator Health Vertical

Key Responsibilities

1. State-Level Project Implementation

• Coordinate the implementation of healthcare and allied sector projects across assigned states.
• Work closely with CSC state teams, district teams and Village Level Entrepreneurs (VLEs) to ensure effective project execution.
• Develop, monitor and track project implementation plans, schedules, targets and deliverables.
• Conduct field visits, stakeholder meetings and implementation reviews as required.
• Identify operational challenges and coordinate with relevant stakeholders for timely resolution.
• Monitor project progress against defined timelines and targets, escalating critical issues to management when necessary.

2. Stakeholder and Relationship Management

• Establish and maintain effective working relationships with state government departments, district administrations, healthcare institutions and implementation partners.
• Coordinate with government officials and other stakeholders for project approvals, implementation support, periodic reviews and issue resolution.
• Conduct regular follow-ups to ensure timely completion of project activities and deliverables.
• Represent the Health Vertical in coordination meetings and field-level reviews, as assigned.
• Identify opportunities to strengthen partnerships and expand healthcare service delivery through the CSC network.

3. Field Operations and CSC Network Engagement

• Coordinate with VLEs and field teams to facilitate the adoption and delivery of healthcare services through CSCs.
• Support mobilisation drives, awareness campaigns, training programmes and capacity-building initiatives.
• Identify field-level challenges and recommend practical measures to improve participation, operational efficiency and service delivery.
• Communicate project guidelines, operational instructions and implementation updates to state and district teams.
• Facilitate coordination between field teams and internal stakeholders to ensure smooth implementation.

4. Project Coordination and Documentation

• Prepare project progress reports, presentations, meeting agendas, Minutes of Meetings (MoMs) and action-point trackers.
• Maintain records of stakeholder interactions, field visits, implementation activities and outstanding issues.
• Coordinate with internal teams, including MIS, Finance, Procurement and Technology, to address project requirements.
• Support the preparation of project proposals, concept notes, work plans and implementation documents.
• Assist in tracking project deliverables, milestones, invoice-related inputs and project closure activities, as required.

5. Performance Monitoring and Coordination

• Review project progress reports and MIS outputs generated by the designated MIS team.
• Follow up with state and district teams to obtain pending data, implementation updates and performance reports.
• Identify performance gaps and coordinate corrective actions with relevant stakeholders.
• Support periodic project review meetings and ensure timely closure of action points.
• Maintain regular communication with internal and external stakeholders to monitor progress against project objectives.

6. Business Development and Project Expansion

• Identify potential opportunities in digital health, public health, telemedicine and healthcare service delivery.
• Support the development of relationships with government departments, healthcare institutions and potential implementation partners.
• Contribute to the preparation of proposals, presentations, concept notes and implementation plans for new projects and partnerships.
• Assist in exploring opportunities to expand healthcare services through the CSC network and other last-mile delivery channels.

Essential Qualifications and Experience

• Graduate degree in Management, Business Administration, Social Sciences, Healthcare Management or a relevant discipline.
• 2–5 years of relevant experience in project implementation, operations, stakeholder coordination, government programmes or business development.
• Experience in coordinating with government departments, field teams, implementation partners or institutional stakeholders.
• Strong communication, interpersonal, relationship management, documentation and coordination skills.
• Willingness to travel to assigned states and districts as required for project implementation.

Desirable Qualifications and Skills

• Postgraduate qualification in Management, Public Administration, Development Studies, Healthcare Management or a related discipline.
• Experience in e-Governance, digital health, public health or government-funded programmes.
• Familiarity with the CSC ecosystem, VLE network or last-mile service delivery models.
• Proficiency in MS Office, particularly MS Excel and PowerPoint, for project tracking, reporting and presentations.
• Working knowledge of Power BI or other dashboard and data-visualisation tools.
• Exposure to SQL, Python or other data-analysis tools will be an added advantage.

Core Competencies

• State-level project implementation and operational coordination.
• Government and institutional stakeholder management.
• Field operations and CSC network engagement.
• Project planning, monitoring and execution.
• Communication, documentation and follow-up.
• Problem-solving and issue resolution.
• Cross-functional coordination and teamwork.
• Business development and partnership support.