Assistant Manager - GSS

Job description:

Provide general sales support to the customer-facing KAM/Sales team, including JBP tracking, new line forms, field team support, customer queries, sample requests, customer event logistics, data management services, and other critical ad hoc tasks.

Responsibilities:

• Manage processing, validation, and tracking of claims, working through disputes with National Business Managers and Accounts Receivable.
• Customer JBP tracking support.
• Act as the first point of contact for customer queries relating to product range changes, pricing, and claims, ensuring responsiveness and quick resolution.
• Prepare and communicate new line forms and pricing information to customers based on agreed customer format and notification lead time requirements.
• Provide field sales support, including field communications, performance tracking, and sales tools support.
• Provide internal customer admin support, including maintaining store files and contact lists.
• Support customer event management, including operational setup and logistics.
• Support equipment ordering and sales training and capability support, including training materials, logistics, and feedback.
• Maintain recurring reports and trackers.
• Develop winning relationships with the BU leadership team and other key stakeholders within the UK business, ensuring the highest levels of agility and support are provided.
• Support the UK BU with all initiatives to improve GCC service offerings.

Qualifications:

• Degree qualified in Business / Commerce (MBA preferred).
• Builds robust and successful working relationships.
• Strong written and verbal communication skills.
• Excellent organization and prioritization skills.
• Proactive, responsive, and results-driven.
• Highly proficient in Microsoft Office platform.
• Fluent English with excellent interpersonal skills.
• Exceptional written and oral communication, adapting approach by situation and audience.
• High attention to detail.