Assistant Manager - Governance Officer IT Payment Services

Job Title: Governance Officer – IT Payment Services

Department: ISPL ITG Payment services

About Business Line/Function

IT Payment Services department, the worldwide reference for payments in the BNP Paribas Group. We are working on the many applications used worldwide.

Position Purpose

• The Process & Governance officer will contribute to the control of the IT Payment Services Department's steering system by providing a structuring, securing and coordinating role on IT Governance and procedure topics. It ensures the readability of applicable requirements, the consistency of the documentary framework, the traceability of decisions, and the availability of elements necessary for governance, control, and continuous improvement.
• Its value proposition for IT Payment Services is threefold: first, to strengthen the deployment of the IT Governance framework within the department; second, to professionalize the management of procedures and reference documentation; and finally, to provide the operating teams and management with high-value-added cross-functional support to objectify practices, secure evidence, and support decision-making.
  
  

Responsibilities

Direct Responsibilities

• Maintain an orderly view of the documentary assets applicable to IT Payment Services
• Accompany the creation, updating, proofreading, publication, communication, review and archiving of procedures
• Check the formal quality of the documents, the consistency of the cartouches, scope, references, versioning and the documentary workflow.
• Prevent redundancies, inconsistencies and documentary blind spots that could weaken control over the system.
• Promote the sharing and dissemination of best practices in order to strengthen the adoption of the reference framework and the harmonization of practices within the department.
• Design and deploy communication, awareness, and educational actions through formats tailored to the needs of the IT Governance teams.
  
  

Contributing Responsibilities

• By coordinating and overseeing their drafting by the relevant process owners (the existing subject matter experts), ensure or have ensured the updating of existing procedures, ensure or have ensure that procedures are documented and maintained, in order to guarantee their compliance, readability and alignment with operational needs.
• Draft or have new procedures drafted as appropriate, then oversee their validation and publication when the evolution of the system or requirements so require.
• Update existing templates and provide improved materials, with a view to harmonization, efficiency and document quality.
• Create, where necessary, new templates or reference materials to meet the emerging needs of the perimeter
  
  

Other Competencies

• Ensure a smooth, structured and responsive execution of inspection and audit missions, while guaranteeing the coordination of the work and the appropriate mobilization of stakeholders.
• Preserve IT PS teams from unnecessary direct exposure to auditors by organizing the relationship, documentary preparation, and coordination of contributions
• Act as a mission office, structuring requests, managing responses, consolidating the required documents and ensuring follow-up on missions and recommendations.
• Organize feedback sessions, debriefings and follow-up actions to enhance the organization's learning, improvement and preparedness capabilities.
• Define and implement the department's quality management system in accordance with the applicable quality framework requirements.
• Structuring the necessary roles and responsibilities for the organization and management of the quality system, in order to ensure its consistency, effectiveness and sustainability
• Define the objectives, indicators and dashboards necessary for quality and performance management, in a logic of measurement, analysis and decision.
• Register the department in a continuous improvement approach, based on process control, monitoring of improvement actions and effective implementation of decisions taken
• Contribute to the maintenance of the IT PS SharePoint in collaboration with the team responsible for communication activities within IT PS, to ensure its proper upkeep, consistency and accessibility.
• Update the documentary spaces within the scope of IT Governance (including procedural aspects and document templates), in order to maintain reliable, readable and useful content for teams and management.
  
  

Specific Qualifications

• Minimum 5-9 years of experience as a Governance officer along with Bachelor's Degree - in IT, Computer related field or equivalent experience.
  
  

Other Skills

Skills Referential (Required knowledge, skills and abilities)

• Good Verbal and written communication
• Proactive mindset
  
  

Behavioral Skills

• Problem solving skill
• Analytical Ability
• Team Player
  

Education Level: Bachelor Degree or equivalent

Location: Mumbai / Thane

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.