Assistant Manager - Global Network Operations
Tata Communications · Pune · onsite · Posted 1d ago
Undisclosed3–6 yrsfulltimeSourced from
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About this role
Job Summary
Responsibilities
Qualifications
Essential Qualifications & Certifications:
Skills
Position Title: IZO Multi Cloud Connect & Orchestration (B3 -1)
Location: Pune
Experience: 3-6 Years
Responsibilities
- Service Monitoring & Event Management (25%)
- Monitor platform health, application availability, and service performance.
- Manage alerts generated from Prometheus, Zabbix, Grafana, Datadog, Dynatrace, and New Relic.
- Perform proactive health checks and take preventive actions.
- Monitor Middleware, API Gateway, NSO, SCCM, ONAP, and Southbound integrations.
- Incident & Service Request Management (20%)
- Handle incidents, service requests, and operational escalations.
- Perform first-line diagnosis and troubleshooting.
- Restore services within agreed SLA timelines.
- Coordinate with Engineering, Product, and Vendor teams for issue resolution.
- Platform & Application Support (15%)
- Support RHEL-based production environments.
- Troubleshoot Django, NGINX, Gunicorn, MySQL, Middleware, and API-related issues.
- Validate application deployment and service availability.
- Review logs and identify root causes of service degradation.
- Orchestration & Provisioning Support (15%)
- Support customer provisioning and service lifecycle activities.
- Troubleshoot Cisco NSO, Cisco SCCM, ONAP, BMX, and Equinix integrations.
- Validate service orchestration workflows and provisioning outcomes.
- Support order fallouts and provisioning failures.
- Network Operations Support (10%)
- Perform basic network troubleshooting.
- Investigate MPLS VPN, BGP, OSPF, SD-WAN, routing, switching, and connectivity issues.
- Validate end-to-end traffic flow across customer and provider networks.
- Support service activation and connectivity verification activities.
- Automation & Continuous Improvement (10%)
- Develop operational scripts using Python.
- Automate repetitive monitoring and reporting tasks.
- Improve operational efficiency through tooling enhancements.
- Documentation & Knowledge Management (5%)
- Maintain runbooks, SOPs, and known error databases.
- Update troubleshooting guides and operational documentation.
- Participate in knowledge-sharing sessions.
Qualifications
Essential Qualifications & Certifications:
- Bachelor's degree in Electrical, Electronics, Telecommunications
- Rhcsa / RHCE
- CCNA
- Kubernetes (CKA/CKAD)
Skills
- RHEL
- Python
- REST API
- Docker
- Kubernetes
- Django
- MySQL
- NGINX
- Prometheus
Sourced from naukri
Skills
AutomationDatadogGrafanaDockerIncident ManagementApplication DeploymentapisDynatraceAws Api GatewayDjango Frameworkcisco routersintegrationsCCNAGunicornCisco SwitchesApplication SupportdeploymentcloudCiscoEvent Management
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
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