Assistant Manager - Global Deployment

Responsibilities

• Deployment Project Management: Assist in planning, tracking, and executing deployment projects across multiple regions and time zones.
• Monitor project timelines, milestones, risks, dependencies, and deliverables.
• Ensure deployments are completed within agreed timelines and quality standards.
• Coordinate deployment readiness activities, including configuration, data migration, user acceptance testing (UAT), and go-live planning.
• Cross-Functional Collaboration: Coordinate internal resources and ensure timely completion of project tasks.
• Facilitate effective communication between internal teams and stakeholders.
• Process Operational Excellence: Identify opportunities to improve deployment methodologies, documentation, and operational processes.
• Track deployment KPIs and prepare management dashboards.
• Leadership: Mentor and guide Deployment Associates or junior team members.
• Support resource planning and workload management.
• Act on behalf of the Global Deployment Manager when required.

Requirements

• Bachelors degree
• 5-6 years of experience in SaaS implementation, deployment, professional services, customer success, or project management.
• Experience managing multiple customer implementation projects simultaneously.
• Strong understanding of SaaS implementation methodologies and customer onboarding processes.
• Experience working with global customers across different regions and time zones.
• Excellent stakeholder management and customer communication.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Data-driven mindset with excellent reporting skills.
• High attention to detail and execution excellence.
• Excellent verbal and written English communication skills.
• Comfortable working with geographically distributed teams.
• A customer-first mindset with strong ownership and accountability.
• The ability to navigate ambiguity and drive execution.
• A collaborative approach to working across functions and cultures.
• A passion for delivering exceptional customer experiences through successful implementations.

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