Assistant Manager - Front End Operations

We are Licious and we are a Bengaluru based meat and seafood company founded in 2015  by Abhay Hanjura and Vivek Gupta, our founders, foodies and friends. We pride ourselves on being Indias most successful D2C food-tech brand operating in 14 cities across the country delighting over 50 lac customers with our de-licious fresh meat and seafood! 

Think you have what it takes to be the magic ingredient in the recipe that is Licious? Read on

What makes the role meaty?

• Lead the central Control Tower for high-scale operations, governing and scaling the operations engine end-to-end.
• Design visibility metrics, decision protocols and escalation pathways; establish governance rhythms for accountability, fast decisions and proactive risk identification.
• Lead cross-functional programs that strengthen supply chain and fulfilment capability; build scalable SOPs and playbooks.
• Work closely with Hub Ops, Supply Chain, Last Mile, Planning and Quality and Customer teams to align priorities, resources and program goals.
• Coach analysts and coordinators, and enable teams through training, dashboards, frameworks and decision-support systems.
• Build and standardise SOPs, playbooks and operating processes to improve consistency and scalability.
• Manage operational escalations with speed, structured problem-solving and strong on-ground judgment.
• Work with analysts and coordinators to improve analytical capability, process adherence and execution quality.
• Take end-to-end ownership of assigned initiatives and ensure accountability, timely execution and measurable outcomes.

We hope that you have..

• 3+ years of experience in Strategy & Operations, Supply Chain, Program Management, Food-Tech, FMCG or similar high-volume operations.
• Strong analytical skills with hands-on experience in Excel/Google Sheets and SQL.
• Strong systems-thinking ability and experience working with dashboards, processes, SOPs, playbooks or operational frameworks.
• Strong cross-functional stakeholder management skills and the ability to work with teams across functions and levels.
• Ability to prioritise quickly, manage multiple operational issues and make sound decisions under pressure.