Assistant Manager - Facility

We are a leading real estate developer in the Mumbai Metropolitan Region (MMR), delivering high-quality residential and commercial projects for over 54 years. Guided by strong values of integrity and transparency, we have emerged as one of the most trusted brands in the industry.

With a workforce of approximately 800 employees, we are a mid-sized enterprise that takes pride in our friendly, family-like culture. We focus on developing our people by entrusting them with additional responsibilities and supporting their professional growth alongside the company's progress.

Marathon, we follow our own Dharma and vision, emphasizing respect for people and transparency across the organization. We actively encourage employees to learn new skills and implement innovative ideas in their work. Currently, we are focusing on wastage control and the implementation of lean concepts across the organization to enhance efficiency and sustainability.

Work Location : Byculla

Role & responsibilities

1. Site Operations

• Responsible for the smooth and efficient operation of the entire residential site.
• Supervise day-to-day technical and soft services operations across the buildings.
• Ensure all essential building services and utilities are functioning efficiently.
• Monitor service standards and ensure timely resolution of operational issues.

2. Preventive & Planned Maintenance

• Prepare and implement the annual PPM (Planned Preventive Maintenance) calendar for the site.
• Ensure 100% adherence to the PPM schedule.
• Monitor maintenance activities and ensure timely closure of maintenance-related issues.
• Coordinate with respective teams and vendors for preventive and corrective maintenance.

3. Energy Conservation & Cost Savings

• Identify opportunities for energy conservation and operational cost savings.
• Analyze energy consumption patterns and identify areas of energy wastage.
• Develop and implement initiatives to reduce energy consumption.
• Monitor the effectiveness of energy-saving initiatives and report savings achieved.

4. Project Coordination

• Coordinate with the Project Department to ensure smooth functioning and handover of site facilities.
• Highlight pending project-related issues to the Project Department and follow up for timely resolution.
• Coordinate on project-related technical requirements affecting site operations.

5. Maintenance Dues & Collections

• Monitor and coordinate the collection of maintenance dues from customers.
• Follow up with customers regarding outstanding maintenance payments.
• Maintain proper records and coordinate with the accounts team for collection-related matters.

6. Utilities Management

• Identify and implement initiatives for improving site utilities and services.
• Ensure efficient operation and maintenance of electrical, plumbing, HVAC, fire-fighting, water supply and other essential building services.
• Continuously evaluate utility performance and recommend improvements.

7. Customer Delight

• Develop and implement initiatives to enhance customer satisfaction and overall customer experience.
• Address customer concerns and coordinate with relevant departments for timely resolution.
• Maintain regular communication and follow-up with clients and customers.
• Plan and implement customer-centric initiatives to improve service quality.

8. Team & Vendor Coordination

• Supervise technical and soft service teams deployed at the site.
• Coordinate with vendors and service providers to ensure timely and quality service delivery.
• Monitor vendor performance and ensure compliance with agreed service standards.

Key Performance Areas (KPIs)

• Smooth and uninterrupted site operations
• 100% adherence to PPM schedules
• Energy consumption reduction and cost savings
• Timely closure of project-related issues
• Collection of maintenance dues
• Effective management of site utilities
• Customer satisfaction and customer delight
• Vendor and service quality management
• Timely resolution of technical and operational complaints

Desired Skills

• Strong technical knowledge of building services and utilities
• Good project coordination and problem-solving skills
• Knowledge of PPM and preventive maintenance systems
• Understanding of energy conservation and cost optimization
• Strong customer relationship and communication skills
• Vendor and team management skills
• Good knowledge of MS Office and maintenance reporting systems
• Ability to manage multiple site activities and priorities effectively