Assistant Manager - Export Customer Service

Job Description

The role focuses on ensuring seamless order processing, proactive communication, accurate reporting, and strong coordination with internal and external stakeholders.

Responsibilities

Order Management & Administration

• Receive and review purchase orders (POs) from group subsidiaries
• Perform order booking in ERP/system accurately and timely
• Validate order details and ensure compliance with internal processes
• Issue clear order instructions to plants, warehouses, and suppliers
  
  

Coordination & Follow-up

• Coordinate closely with manufacturing plants for production planning and execution
• Follow up on item code creation and product master data readiness
• Track order progress from confirmation to dispatch
• Maintain regular communication with all stakeholders to ensure timelines are met
  
  

Reporting & Communication

• Provide regular order status updates to group subsidiaries
• Prepare and circulate reports on order progress, delays, and key issues
• Maintain and update MDD (Master Delivery Date) in the ERP/system
• Participate in and drive periodic review calls with plants and subsidiaries
  
  

Customer Experience & Issue Resolution

• Act as the single point of contact for export order coordination
• Proactively identify and resolve order-related issues
• Ensure high levels of customer satisfaction through responsiveness and transparency
• Manage escalations with a solution-oriented mindset
  
  

Qualifications

Looking for Full-time Graduate

Strong coordination and stakeholder management skills

• Excellent reporting and data management capabilities
• Advanced proficiency in MS Excel
• Strong communication skills (verbal & written English is mandatory)
• Highly organized with attention to detail
• Proactive, pushy attitude to drive outcomes and meet deadlines
• Customer-centric mindset
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment