Assistant Manager| Escalations| Naukri.com| Noida| sector 132|

Roles and Responsibilities :

• Manage customer complaints, grievances, and escalations in a timely and effective manner to ensure high levels of customer satisfaction.
• Develop and implement processes for efficient handling of customer queries, issues, and concerns through various channels (phone, email, chat).
• Collaborate with internal teams to resolve complex issues that require technical expertise or system changes.
• Analyze trends and metrics to identify areas for improvement in the escalation process.

Job Requirements :

• 2-5 years of experience in complaint management or related field.
• Strong understanding of SLA management principles and practices.
• Excellent communication skills with ability to handle difficult conversations effectively.