Assistant Manager - EIM WFA

Position Information

• Reports directly to (Title): Manager, HR Operations
• Matrix reports to (Title): As applicable based on functional alignment
• Direct Reports: Yes, Direct reports

Position Summary

The WFA Assistant Manager is responsible for ensuring WFA Analysts tasks (e.g., transactional items, uploads, etc.) are completed in an accurate, timely, and efficient manner and in full compliance with all legislative requirements and company policies. The Assistant Manager will provide support to the WFA analysts as needed and work under direction from the Manager to ensure HR service delivery is consistently high-quality while also improving advanced HR and payroll activities. The Assistant Manager will collaborate with the Manager and Director in continuous process review of work streams, educate staff on new processes, triage escalations from stakeholders, and deliver data requests as necessary. Under direction of the manager, the Assistant Manager will also drive and/or assist with key projects across the service group. The role delivers service to staff, HR, employees, and other leaders across the organization; resolves escalated issues and ensures compliance with HR policies, service level agreements, and established procedures.

Responsibilities

Performance Reporting Insights

• Perform quality assurance checks on employee transactions
• Assist manager with staffing levels for the department
• Work with Human Resources staff to recruit, interview, select, hire, and employ an appropriate number of employees.
• Review and analyze team metrics on an ongoing basis to help continuously improve service center operations
• Provide oversight and direction to employees in accordance with the organization's policies and procedures
• Coach, mentor and develop staff, to include overseeing new employee onboarding and providing career development planning and opportunities.
• Lead staff using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning.
• Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email, and regular interpersonal communication.
• Provide excellent customer service by responding to online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer.
• Foster a spirit of teamwork and unity among department members that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed.
• Oversee special projects and other duties as needed.

Operational Support Process Improvement

• Applies Agile methodologies and continuous process improvement practices, including Lean, Six Sigma, and other frameworks, to evaluate workflows, identify inefficiencies and root causes, prioritize opportunities, and implement sustainable process and service delivery improvements.
• Leverages advanced analytics (e.g., predictive modeling, machine learning, data mining, prescriptive analysis, visualization), artificial intelligence (AI), and emerging technologies to forecast trends, generate actionable insights, automate and streamline processes, expand self-service capabilities, and identify innovative solutions that enhance the employee, candidate, and HR user experience.
• Map current workflows, document procedures, and recommend improvements that reduce manual effort and improve cycle time, quality, or service.
• Track operational action items, follow through on open issues, and coordinate with stakeholders to ensure timely completion of deliverables.
• Support implementation of new tools, reporting enhancements, process controls, or business initiatives through testing, documentation, and adoption activities.

Cross-Functional Partnership

• Partner with Staff, COEs, ITG, Talent Acquisition, HRIS, HR Business Partners, Managers, Employees, and other HROC Service Group leaders.

Data Quality, Governance Compliance

• Will utilize GHR, Lawson, ATS, LMP, Case Management, Outlook Mailboxes and adhere to internal policies, confidentiality standards, and documentation requirements while handling business information and sensitive data.
• Contribute to a culture of continuous improvement, accountability, and customer-focused execution.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.