Assistant Manager - Ecommerce Operations (North India) (Third Party)

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YOUR MISSION Reporting To: Manager - D2C eCommerce Warehousing & Delivery Operations

Location: Luhari (Gurgaon)

Coverage North India operations, marketplaces and warehouse network

Position Summary: Drive end-to-end eCommerce marketplace operations across North India by ensuring strong warehouse execution, marketplace fulfilment performance, inventory readiness, SPF governance and cross-functional stakeholder alignment. The role is responsible for delivering operational excellence while supporting strategic initiatives such as SJIT, marketplace expansion, warehouse transitions and process automation.

Key Responsibilities

Marketplace Operations & Fulfilment

Manage day-to-day marketplace operations across Myntra, Flipkart, Amazon and other eCommerce channels.

Drive order fulfilment performance, seller metrics, warehouse service levels and marketplace scorecard adherence.

Track and resolve operational escalations impacting customer experience, dispatch performance, returns, claims or marketplace health.

Coordinate with category, marketplace and warehouse teams to ensure business priorities are executed without operational blockage.

SJIT Program Management

Own SJIT operational planning, inventory allocation, dispatch preparedness and execution governance.

Coordinate with marketplace teams on allocation approvals, pending ROs, dispatch planning and STN creation.

Monitor inventory availability, fulfilment adherence and return closure for SJIT operations.

Support allocation model discussions and ensure alignment between marketplace requirements and PUMA operating principles.

Warehouse Operations & Network Management

Support regional warehouse operations and ensure adherence to defined SOPs across forward, return and exception processes.

Drive warehouse readiness, inventory movement planning, stock transfers and transition activities.

Lead resolution of operational bottlenecks related to systems, infrastructure, NAS / video storage, WMS errors and process dependencies.

Coordinate with 3PL and internal teams to ensure smooth inwards, outbound, return and stock transfer execution.

Seller Protection Fund (SPF) & Claims Governance

Manage SPF processes including claim validation, video / image evidence compliance, claim tracking and recovery governance.

Ensure adherence to marketplace-specific SPF policies, TATs, documentation requirements and rejection-prevention controls.

Partner with warehouse, logistics and marketplace stakeholders to reduce controllable operational losses.

Drive corrective actions for recurring process gaps such as tag loop errors, QC misses, poor evidence capture or tracker hygiene issues.

Compliance & Business Expansion

Support marketplace compliance requirements such as APOB documentation, address mapping, NOC follow-up and warehouse registration readiness.

Coordinate with internal and external stakeholders to ensure timely completion of business-critical documentation.

Support go-live preparedness for new facilities, new operational flows and marketplace expansion initiatives.

Analytics, Reporting & Process Improvement

Prepare operational updates, dashboards, claim trackers and performance summaries for business reviews.

Analyze trends across fulfilment, returns, QC failures, claims, inventory movement and warehouse performance.

Identify improvement opportunities and drive scalable solutions across OMS, WMS, marketplace integrations and tracker automation.

Maintain data hygiene and drive standardization of reporting formats across warehouses and partners.

Stakeholder Management

Marketplace operations teams across Myntra, Flipkart, Amazon and other channels

Warehouse and 3PL partners across the North India network

Logistics partners and return / delivery service providers

Category, planning, merchandising and commercial teams

Finance, technology, compliance and system integration teams

External vendors, marketplace POCs and service-provider stakeholders

Key Performance Indicators (KPIs)

Marketplace Performance: Fill rate, SLA adherence and seller scorecard improvement

SJIT Execution: Allocation accuracy, dispatch readiness and RO closure governance

SPF Governance: Reduced rejection rate, improved recovery and stronger evidence compliance

Warehouse Efficiency: Productivity, inventory accuracy and issue resolution TAT

Compliance Readiness: Timely APOB / documentation closure and no go-live blockers

Process Improvement: Automation, tracker hygiene and scalable reporting standards

YOUR TALENT Skills & Experience

4-7 years of experience in eCommerce supply chain, marketplace operations, warehousing or fulfilment operations.

Strong understanding of marketplace fulfilment, inventory management, claims governance, returns and logistics processes.

Hands-on experience with Excel-based trackers, operational dashboards and structured performance reporting.

Strong stakeholder management across internal functions, marketplaces, warehouses and external partners.

Ability to manage operational escalations, process transitions and cross-functional projects with clear ownership.

Preferred Capabilities

Working knowledge of OMS / WMS workflows and marketplace integration dependencies.

Experience in SPF / claim recovery processes, returns governance and video / evidence compliance.

Ability to work in high-volume operational environments with strong attention to TAT, audit readiness and process discipline.

Comfortable preparing leadership-ready summaries, project updates and actionable trackers.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

At PUMA, every application is reviewed by real people who are committed to fairness, transparency, and equal opportunity - no matter your background, identity, or experience.To ensure our process stays true to these values, no automated systems or AI tools are used to make hiring decisions. Every decision is made by real people -with real judgment and accountability. We may use functions supported by Artificial Intelligence (AI) to carry out isolated organizational steps, such as scheduling interviews. These functions have no influence on decisions in the application process. We believe in creating spaces where everyone is welcome, celebrated, and empowered to contribute authentically. Because at PUMA, whoever wants to play, can play.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.