Assistant Manager - DWP Community Manager (French Expert)

Job Summary

Location: Navi Mumbai

Join Us as a Digital Workplace Community Manager

Are you passionate about digital transformation, employee engagement, and modern workplace technologies? Do you enjoy creating engaging content, building communities, and helping people get the most value from digital tools?

John Cockerill is looking for a Digital Workplace Community Manager to join its Global Digital Workplace team in Mumbai. In this role, you will support the adoption of Microsoft 365, collaboration platforms, and AI-powered workplace solutions across our international organisation.

You will act as a bridge between technology and business users, helping employees embrace new ways of working, improve productivity, and drive digital transformation initiatives.

Key Responsibilities

Community Management Employee Engagement

• Create and publish engaging content such as articles, newsletters, videos, user stories, tips, and best practices related to digital workplace tools.
• Manage and animate Digital Workplace communities, champion networks, and collaboration forums.
• Foster engagement and encourage knowledge sharing across various business functions and geographical regions.
• Promote digital adoption campaigns through intranet, social collaboration platforms, and internal communication channels.

Training Change Management

• Organise and deliver training sessions, workshops, webinars, and awareness campaigns on Microsoft 365 tools and digital workplace practices.
• Support onboarding programmes by introducing new employees to workplace technologies and digital collaboration standards.
• Design user-friendly learning materials, guides, quick-reference documents, and training resources.
• Assist change management initiatives associated with new digital solutions and workplace innovations.

Digital Workplace AI Enablement

• Advocate the effective use of Digital Workplace solutions, including Microsoft 365, DocuSign, electronic document workflows, collaboration platforms, and other commonly used enterprise productivity tools.
• Support initiatives that promote the understanding, adoption, and responsible use of AI-powered workplace tools.
• Gather feedback from users and work with technical teams to improve employee experience and adoption.
• Act as a point of contact for user guidance, best practices, and adoption support across the Digital Workplace ecosystem.

Analytics Continuous Improvement

• Monitor adoption metrics, engagement indicators, and training effectiveness.
• Prepare reports and recommendations to improve user adoption and digital maturity.
• Identify opportunities to increase digital collaboration and productivity across the organisation.

Essential Qualifications

• Bachelors degree in Communication, Marketing, Business Administration, Digital Media, Information Systems, or a related field.
• 2-3 years of experience in Community Management, Internal Communications, Digital Adoption, Change Management, Learning Development, or Digital Workplace initiatives.
• Strong written and verbal communication skills in English and French.
• Excellent presentation and facilitation skills.

Preferred Qualifications

• Fluency in French is a mandatory, as the role collaborates regularly with teams and stakeholders across Belgium and other French-speaking regions.
• Familiarity with Microsoft 365 solutions including Teams, SharePoint, OneDrive, Outlook, and Microsoft Copilot.
• Experience creating digital content using presentation, video, graphic design, or communication tools.
• Understanding of employee engagement and change management principles.
• Knowledge of workplace productivity methodologies and collaborative ways of working.
• Ability to work effectively with multicultural and geographically distributed teams.
• Hindi and additional regional languages are considered an advantage.

Key Competencies

• Strong communication and storytelling skills
• Community building and stakeholder engagement
• Training and facilitation capability
• Digital curiosity and learning mindset
• Creativity and content creation
• Analytical thinking and data-driven decision making
• Collaboration and teamwork
• Customer-oriented approach

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.