Assistant Manager - Dialler & Tele Campaigns
SBI Cards & Payment Services · Gurugram · onsite · Posted 30d ago
Undisclosed1–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
About the company
What s in it for YOU
- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework
Role Purpose
Position is responsible for managing the Tele sales Channel and help the PAN India Team to enhance productivity, accuracy & efficiency.
Role Accountability
- Update all training material required for Dialer usage
- Ensure all tele sales centers are trained on dialer usage, conductor training on time and providing refresher training periodically
- Download all changes happening and to ensure smooth change management .
- Introduce new features on the dialer, testing and implementation
- Manage Database for dialers which includes campaign management, Reporting/ Mis etc. .
- Ensure compliance and adherence to regulators on campaign management
- Work closely with the dialer service provider to deliver benchmark SLAs and deliver on new technologies that improve productivity. Evaluation of other dialer service providers in market for improvement in current services
Measures of Success
- 100% testing and then implementation of the same after resolving all issues
- Effective and efficient management of the campaigns, On time campaign uploads at least 95% of times
- 100% adherence on TRAI regulations & resolution of Complaints within TAT
Technical Skills / Experience / Certifications
- Understanding of dialer technology and tele calling set ups
- Experience of campaign management and MIS reporting
Competencies critical to the role
Stakeholder Management
Qualification
Graduate /Post Graduate
Preferred Industry
BFSI / Telecom / BPO
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
DialerCampaignbfsiDentalChange ManagementTerm Life Insurancemedical insuranceopdCampaign ManagementMIS ReportingStakeholder ManagementSalesbpocomplianceTelecom
About SBI Cards & Payment Services
SBI Cards & Payment Services
Financial Services
3.8k+
employees
1998
28 years old
Gurgaon/Gurugram, Haryana
India
₹4.6L PA avg
Avg at SBI Cards & Payment Services
About
Plastic money for utilities and payments
Industries
Financial Services
Employee ratings
10 reviews
3.7/ 5
Culture
2.5
Career growth
1.7
Work-life
2.5
Employees rate it well for
Overall Company37Skill Development36
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