Assistant Manager / Deputy Manager

Location: Hyderabad

Experience: 4 - 8 Years

Industry: Capital Markets, BFSI and ITES

Responsibilities

• Assisting the Group Relation Manager in managing the team (comprising of client support, technical support, form processing, data entry, dispatch etc.) and operations
• Creating & institutionalizing processes to ensure seamless and error free operations
• Meeting deadlines and turnaround times without compromising on quality norms with adhering to SLA Monitoring, coordinating development and review of Service level Targets
• Building and maintaining healthy business relations with corporate clients, ensuring client satisfaction
• Ensuring compliance and facilitating internal and external audit within the organization with timely closure of audit gaps if any
• Acting as first point of contact for client escalations
• Identifying process improvement/automation opportunities and drive those
• Ensuring that operations scale up to support increase in business flow
• Creating management dashboards, metrics for operations, reviewing the same and ensure those metrics & targets are met
• Creating daily, weekly & monthly reports

Qualifications:

• B.com / MBA candidates preferred
• Strong written & oral Communication skills
• Excellent analytical & problem - solving skills
• Good organizational skills
• Ability to work on tight timelines
• Ability to prepare / analyse comprehensive reports as & when required
• Willingness to work in a shift