Assistant Manager / Deputy Manager - Telesales - Hyderabad - upto 8Lac

Role: Assistant Manager / Deputy Manager - Telesales

Purpose of the role:

Support the Telesales Manager in driving sales performance, ensuring process adherence, improving lead conversions, and enhancing customer acquisition quality across region.

Role & Responsibilities:

• Drive daily sales performance by closely monitoring team productivity and ensuring targets are met

• Work with the team to improve lead follow-ups, lead tagging, and conversion efficiency

• Ensure all sales processes are followed correctly to maintain quality acquisitions and a smooth customer onboarding experience • Conduct regular coaching sessions to improve pitch quality, competition handling, and product knowledge

• Support in simplifying document collection processes to improve customer experience and faster closures

• Drive team engagement through regular connects, feedback sessions, and resolving operational challenges

• Focus on improving first-time right sales, ensuring the team targets the right customer segments

• Work on improving lead response times and ensuring faster customer callbacks

• Ensure effective dialer management to maintain good contact rates and minimize dropped opportunities Must have:

• Prior experience in leading a telesales team as a Team Lead or Assistant Manager

• Strong understanding of sales processes, lead management, and telesales metrics

• Ability to coach and guide team members while maintaining a focus on numbers

• Strong communication and problem-solving skills

• Exposure to working with dialer tools and sales CRM platforms

Regards,

Sudhakar Reddy

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[email removed]