BENGALURU · FULLTIME
Assistant Manager-Deputy Manager-Service Excellence
Ernst Young
Bengaluru · onsite · Posted 4d ago
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Undisclosed5–7 yrsfulltimeBengaluru
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Section · 01
About this role
Job Summary
Global Delivery Services (GDS) is a driving force behind EYs globalization currently incorporating Procurement, Talent, Finance and Accounting, IT, Risk management, Talent, Creative Agency, Learning Solutions and Program Execution Services it aims to achieve effectiveness and efficiency in order to provide sustainable value and is at the core of EYs most notable transformation projects.
Position Details Job Title: Assistant Manager /Deputy Manager Service Excellence
Accountabilities - Assess, identify, and drive process improvements using Lean Six Sigma (LSS), emerging technologies, and relevant external ecosystems.
- Conceptualise and deliver endtoend digital transformation initiatives, including:
- Business requirement gathering and stakeholder alignment
- Process assessment and solution design
- Development of clear business cases
- Scope definition and implementation ownership
- Validation of outcomes against predefined acceptance criteria
- Drive innovation-led digital transformation to simplify processes, reduce cost, and improve cycle time.
- Evaluate available digital and automation solutions and recommend fitforpurpose, scalable solutions aligned to business priorities.
- Identify trends, variations, and inefficiencies to establish a robust continuous improvement and monitoring framework.
- Support enterprise operational efficiency initiatives with a clear focus on value delivery and customer impact.
- Take endtoend ownership of change and transformation initiatives, from opportunity identification through structured governance to delivery.
- Independently create value for internal and external stakeholders by applying strong process improvement, project management, and change management expertise.
- Manage and influence business stakeholders across multiple levels, building strong and effective working relationships.
- Collaborate as a team member to ensure seamless delivery of internal projects and programmes.
- 58 years of total professional experience, with strong handson expertise in project management and change management.
- Demonstrated experience in managing or supporting workstreams within largescale transformation initiatives.
- Proven exposure to driving a quality and continuous improvement culture within an organization.
- Lean Six Sigma Green Belt (mandatory); Black Belt preferred, with the ability to mentor teams and drive breakthrough improvements.
- Preferred experience working on clientfacing engagements with large global organizations.
- Ideal background includes experience in Big 4 firms, global management consulting organizations, or bluechip enterprises (e.g., Accenture, IBM), with an appropriate consulting or transformation focus.
- Strong knowledge ofBusiness Process Reengineering, Lean Six Sigma (DMAIC), and Project Management, including practical application of relevant tools and methodologies.
- Proven experience inmentoring teams and managing endtoend improvement projects, from initiation through review and closure.
- Strong facilitation and training capability, with experience conductingGreen Belt and Six Sigma awareness programs.
- Excellentcommunication and interpersonal skills, with the ability to influence delivery teams and lead consultative engagements.
- Assertive and confident professional with a strong orientation towardstatistical analysis, collaboration, and leading crossfunctional teams without direct reporting authority.
- Advanced capability indata analysis and visualisation, enabling factbased discussions and stakeholder alignment on improvement actions.
- Ability to work closely withservice delivery teams to drive operational excellence across quality, delivery, and productivity metrics.
- Handson experience incontinuous improvement initiatives (e.g., Kaizen) and other quality programs to embed and sustain a qualitydriven culture.
- Ability toconceptualise, design, and develop quality and process improvement training modules aligned to business needs.
- Exposure to Robotic Process Automation (RPA) and other digital transformation tools will be an added advantage.
- Experience working with BPMS (Business Process Management Systems), either through implementation or formal training.
- Selfstarter with the ability to work independently, demonstrate initiative, and apply structured problemsolving.
- Effective facilitation skills, with experience scheduling and leading workshops, interviews, and working sessions.
- Proficient in Minitab and Microsoft Office tools (PowerPoint, Excel, Word) for analysis, documentation, and executive communication.
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Section · 02
Skills
Automationbusiness process managementBlack BeltDmaicChange ManagementBusiness Process Re-engineeringCapital MarketsDigital TransformationAccountingdata analysisCommunication And Interpersonal SkillsAutomation Solutions
Section · Company
About Ernst & Young
Ernst Young
Management Consulting
44k+
employees
2002
24 years old
Gurgaon / Gurugram, Haryana
India
₹15.3L PA avg
Avg at Ernst & Young
About
At EY, our purpose is Building a better working world. The insights and quality services we provide help build trust and confidence in the capital markets and in economies the world over.
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