Assistant Manager/ Deputy Manager - Quality (NABH, JCI & QAI)

We are looking for Assistant Manager/ Deputy Manager - Quality, Gurugram location

Role & responsibilities

We are looking for a passionate and experienced Quality professional to join our team and drive accreditation, quality assurance, patient safety, and continuous improvement initiatives. The ideal candidate should have hands-on experience in NABH/JCI standards, internal audits, quality indicators, and hospital quality management systems.

• Conduct gap assessments and readiness evaluations for NABH/JCI accreditation.
• Implement and monitor quality policies, protocols, and standard operating procedures.
• Lead internal quality audits and ensure timely closure of observations and non-conformities.
• Review, analyze, and prepare Quality Indicator reports and dashboards.
• Drive Continuous Quality Improvement (CQI) projects and quality enhancement initiatives.
• Coordinate staff training programs on quality standards, patient safety, and accreditation requirements.
• Organize and document committee meetings and ensure effective closure of action items.
• Plan and coordinate mock drills, assess findings, and track corrective actions.
• Support service excellence initiatives and patient experience improvement programs.
• Monitor patient satisfaction metrics and implement measures for continuous improvement.
• Work closely with hospital leadership and cross-functional teams to achieve quality objectives.

Preferred candidate profile

• Graduate in Clinical/Medical Background (BDS/BHMS/BAMS/Nursing/Physiotherapy)
• MBA/MHA/PGDM in Hospital & Healthcare Management preferred

Experience:

• 5 to 7 years of relevant experience in Healthcare Quality
• Experience in NABH/JCI accreditation processes in a multi-specialty hospital is mandatory