Assistant Manager & Deputy Manager - Operations

Role & responsibilities

• Lead and manage a sales team of approximately 80 members to achieve daily, weekly and monthly sales targets.
• Manage end-to-end outbound sales operations, from lead generation and customer engagement to sales conversion and closure.
• Drive B2C sales performance and ensure effective utilization of leads to maximize conversion and revenue.
• Monitor key sales and operational metrics including productivity, conversion rate, sales achievement, revenue and team performance.
• Analyze daily, weekly and monthly sales reports to identify performance gaps, trends and opportunities for improvement.
• Provide actionable insights and recommendations to improve sales productivity, conversion and overall business performance.
• Manage and monitor dialer systems effectively to optimize outbound calling campaigns and improve agent productivity.
• Track individual and team performance against defined targets and KPIs.
• Conduct regular performance reviews and provide coaching, guidance and feedback to team members.
• Ensure adherence to defined sales processes, operational guidelines and quality standards.
• Work closely with internal teams to resolve operational issues and improve the overall sales process.
• Focus on improving customer engagement, customer satisfaction and sales quality throughout the end-to-end sales journey.

Preferred candidate profile

• Minimum 2 years of experience as an Assistant Manager / Deputy Manager Operations in a Sales environment.
• Candidates with experience in the Life Insurance domain will be preferred.
• End-to-end sales experience from lead generation to sales closure is mandatory.
• Experience in managing and leading a large sales team, preferably around 80 members.
• B2C and outbound sales experience is preferred.
• Strong understanding of sales and operational metrics and KPIs.
• Hands-on experience with dialer systems and outbound calling campaigns.
• Good analytical skills with the ability to analyze sales reports and identify performance improvement opportunities.
• Strong team management, leadership, communication and problem-solving skills.
• Ability to work in a target-driven and high-performance sales environment.
• Educational Qualification: HSC / Graduate.

Perks and benefits

• Competitive salary package up to 6.2 LPA for Assistant Manager and up to 7.2 LPA for Deputy Manager, based on experience and suitability.
• Performance-driven work environment.
• Opportunity to lead and manage a large sales team.
• Career growth opportunities within Sales and Operations.
• Opportunity to work in the Insurance / Life Insurance domain.
• Exposure to end-to-end sales operations, team management, sales analytics and business performance.