Assistant Manager Delivery Management

Role Purpose

The Assistant Manager Delivery Management will be responsible for end- to- end delivery planning, coordination, and execution across multiple business verticals, including:

• Evoflex (EMS & Allied Services Electronics Manufacturing & Fintech Products)
• Glomore (Battery Pack Manufacturing, Repair & Refurbishment Services)

The role ensures seamless alignment between planning, production, supply chain, logistics,
and customer commitments , driving On- Time- In- Full (OTIF) delivery performance.

Key Responsibilities
1. End- to- End Delivery Ownership
• Manage complete order lifecycle: Order confirmation Planning Production
Dispatch Closure
• Ensure adherence to committed delivery timelines (OTD/OTIF)
• Track daily, weekly, and monthly delivery schedules

2. Cross - Functional Coordination
• Act as a central interface across:
o Production (EMS & Battery Pack lines)
o Supply Chain & Procurement
o Quality Assurance
o Warehouse & Logistics
o Sales / Customer Teams
• Drive alignment and ensure timely resolution of interdependencies

3. Planning & Scheduling
• Coordinate with planning teams for:
o EMS production planning (Evoflex)
o Fintech product deliveries
o Battery pack manufacturing & dispatch planning (Glomore)
• Monitor capacity vs demand , identify constraints, and flag risks proactively

4. SAP / ERP - Based Execution (MANDATORY)
• Utilize SAP/ERP systems for:
o Order tracking (Sales Orders / Work Orders)
o Production planning & status monitoring
o Inventory availability and material tracking
o Dispatch planning and delivery documentation
• Ensure data accuracy and real - time system updates

5. Delivery Performance & Reporting
• Track and report key KPIs:
o On- Time Delivery (OTD %)
o Order Fulfillment Cycle Time
o Delay & Root Cause Analysis
• Prepare dashboards using Excel / Power BI for management review

6. Risk Management & Escalation
• Identify bottlenecks in materials, production, or logistics
• Drive mitigation and recovery plans
• Escalate critical issues with structured analysis and soluti

7.Customer & Internal Communication
• Provide clear and timely delivery commitments and updates
• Manage internal and external escalations professionally
• Ensure alignment between customer expectations and operational capabilities

8. Process Improvement & Digitization
• Support implementation and improvement of:
o SAP / ERP / MES systems
o Delivery tracking dashboards
o Automation in reporting and coordination
• Continuously improve delivery processes for efficiency and scalability

Required Skills & Competencies
Core Skills

• Strong communication skills (written & verbal)
• Excellent coordination and stakeholder management
• Strong analytical and problem - solving ability
• Planning, prioritization, and execution excellence

Technical Skills (MANDATORY & PREFERRED)
• Hands - on experience in SAP / ERP systems (MANDATORY)
o Exposure to Order Management, MRP, Production Planning, and Dispatch
• Advanced proficiency in MS Excel (Pivot, MIS, trackers)
• Working knowledge of Power BI (preferred)
• Exposure to MES / Manufacturing Digital Systems (added advantage)

Functional Knowledge
• Understanding of:
o EMS manufacturing processes
o Battery pack production / assembly (preferred)
o Production Planning & Control (PPC)
o Supply chain & inventory management
o Logistics & dispatch operations

Behavioral Competencies
• Ownership - driven and proactive
• Energetic, adaptable, and solution - oriented
• Ability to lead cross - functional teams without direct authority
• Strong sense of accountability and urgency
• Open- minded with a continuous improvement mindset

Experience & Qualification

• Education: Graduate / Engineer / MBA (Operations / SCM preferred)
• Experience: 4 to 8 years in Delivery Management / PPC / SCM / Operations
• Industry Preference: EMS / Electronics / Manufacturing / Battery / Fintech
Hardware

Key Performance Indicators (KPIs)
• On- Time Delivery (OTD %)
• Order Fulfillment Cycle Time
• Schedule Adherence
• Delay Reduction & RCA Effectiveness
• Cross - functional coordination efficiency
• Customer satisfaction / Escalation reduction

Authority & Responsibility
• Own delivery commitments across assigned orders/projects
• Coordinate and drive actions across departments
• Escalate risks and delays to management with mitigation plans
• Recommend process improvements and system enhancements

Why This Role is Critical
This role acts as the execution engine of operations , ensuring that customer commitments
are delivered by effectively aligning multiple teams, systems, and business verticals.

Career Progression
• Manager Delivery Excellence
• Head Planning & Delivery
• Operations Leadership Roles ( General Manager

Note- Candidates from Western Area, preferred will be Borivali ~ Virar location only should apply for this role