Assistant Manager - Debt Management Services - The Wheels - 2W/3W
Bajaj Finance · Haridwar · onsite · Posted 21d ago
Undisclosed1–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Job Purpose
This position is open with Bajaj Finance ltd. First line of management between the executors i.e. field staff and management. An effective communicator with exceptional relationship management skills with ability to relate to people at all levels of business and management. Delivery of business AOP objectives for the assigned geography.
Duties and Responsibilities Principal Accountabilities (Accountabilities associated with the job)
- Achieving business numbers with the assigned line of channels (Basis location and market potential).
- People Management (Off roll) - Hiring, Retention & Productivity.
- Sales Governance through compliance of systems and processes.
- Responsible for tracking, managing & controlling PDD requirement compliance
- Reduction in customer complaints & cancellation by ensuring that no miss-selling is being done.
- Understanding of CRM - Salesforce.com.
- Effectively engage with Credit, Operations, Risk & within 2W/3W teams.
- To ensure TAT is maintained for case processing.
- Training of self and their team below.
- Hiring right candidate.
- Smooth onboarding to help settle the employee well in BFL.
- Smooth onboarding of New Dealer/Partner with BFL
- Retention of Off-roll staff
- Hiring of Off roll staff
- Approvals by coordinating with internal stake holders eg. Clearing cases
- Lead allocation
- Field activity planning and closure
Internal Clients
- Connect with various internal department i.e. product, credit, Ops, RCS & compliance to process the file.
- Connect with HR department for hiring & retention
External Clients
- Engaging with customer.
- Mapping of market competition.
Financial Dimensions
- From 45 to 70 Cases MOM (depending upon location and market potential)
Other Dimensions
- Total Team Size: 9
- Number of Direct Reports: 5 to 9
- Number of Indirect Reports: NA
- Number of Outsourced employees: 5 to 9
- Number of locations: 1 to 4
- Number of products: 1 i.e. Two wheeler Loan
Skills and Knowledge (Minimum acceptable proficiency for this job which best indicates the education and/or experience requirements of this job and not the incumbent)
- Qualifications - Graduate / Post Graduate
- Good command in excel is essential.
- Work Experience - 1 to 3 years of relevant experience in managing team
- Result oriented - Go getter attitude is must
- Should have collaborative work style to engage with peers & colleagues across the company.
- Excellent Team management & Interpersonal Skills.
- Excellent command over communication skills.
- Highly ambitious & self-motivated
Sourced from naukri
Skills
dealerPeople managementcrmDebtCase ProcessingField Activity PlanningLead AllocationBusiness Aop ObjectivesDebt ManagementMappingCustomer ComplaintsOnboardingCommunication Skillsoperationscompliancefinance
About Bajaj Finance
Bajaj Finance
NBFC
64.1k+
employees
1987
39 years old
Pune, Maharashtra
India
About
Bajaj Auto Finance offers Two Wheeler loans, Three Wheeler loans & Quote Loan at low-interest rates.
Industries
NBFCFinancial Services
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