Assistant Manager - Debt Management Services - SME

Job Purpose

This position is open with Bajaj Finance ltd.

Duties and Responsibilities

• Responsible for Field Debt Collection of Credit Card in the respective location.
  
• Personal Visit to high POS and Critical customers.
  
• Identifying the Collection Agencies in the respective Location for Capacity building.
  
• Managing Agencies and Collection Executives of Agency.
  
• Ensuring timely allocation in automated or manual environment.
  
• Delivery of Critical Collection Performance metrics in the location for Cards.
  
• Ensuring legal guidelines are complied for entire collection structure in letter and sprits.
  
• Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
  
• Ensure adherence to the Code of Conduct.
  
• Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
  
• Handle customer issues escalations.
  
• Ensuring documented feedback and action taken on all cases in soft buckets.
  
• Ensuring adequate Feet on Street availability bucket-wise / segment-wise.
  
• Report for support on mechanism for legal / police issues.
  
• Ensuring audit queries are complied with, ensuring corrective and preventive action.
  
• Manage productivity by fixing productivity parameters for Agencies / collection executives monitoring performance against set parameters like DRR and weekly milestones and daily review of agency field executives and agency in the location.

Required Qualifications and Experience

• Demonstrated success & achievement orientation.
  
• Good communication skills.
  
• Negotiation Skills
  
• Strong bias for action & driving results in a high performance environment.
  
• Demonstrated ability to lead from the front.
  
• Good Interpersonal skills.
  
• Working knowledge of computers.