Assistant Manager - Customer Success

Assistant Manager - Customer Success

About Clear

At CLEAR(formerly known as ClearTax), we are on a mission to simplify financial lives for all Indians.
We make delightful tax-based SaaS and financial service products for businesses and individuals which
helps them save money and time. We are trusted by over 6 million Indians, more than 50,000 tax
professionals, 1 million small businesses and 3,000 large enterprises. For small and large businesses, our
product suite covers invoicing, GST, a range of managed services and credit. For tax professionals, we
offer comprehensive GST, Income Tax and TDS solutions. For individuals, we offer tax and wealth
management solutions. With this Series C round, we have raised $140 million in equity capital since
inception.
We have built rich platforms for GST, e-Waybill, e-Invoicing, ITR and TDS much ahead of the curve in
India?s business digitization journey. We now see a material part of our country's trade with $200B worth
of invoices flowing every year. It is still day one for us as our goal is to scale 10x to 6 million businesses.
For the same, we are going mobile-first for all our customer segments and building credit, payments,
insurance, network and business discovery engines on our core platform.
Our investors include Y Combinator, Composite Capital, Elevation Capital, Sequoia Capital, Founders
Fund, Stripe and Kora Capital.
About the Role
We at Clear are currently seeking Chartered Accountants for the Customer Success Team for the South
region. We are specifically hiring for a client-facing role as an Assistant Manager in the Taxation team
within the Customer Success Department.

Key Responsibilities

? End-to-End Enterprise Account Management: Own and manage the entire customer lifecycle
for Large and Very Large Corporate (LC & VLC) clients. You will drive onboarding, strategic
planning, implementation, seamless deployment, and ongoing product usage.

? Executive Stakeholder Engagement: Act as a trusted financial technologist. Proactively initiate
and maintain relationships with senior executives (CFOs, Heads of Tax, VPs of Finance) to
deeply understand their regulatory challenges and strategic goals.

? Go-Live & Implementation Readiness: Provide support during critical deployment phases.
Conduct on-site customer visits 2-3 days prior to go-live to assess system readiness, mitigate
risks, and ensure a smooth transition during their first usage.

? Expert Problem Solving (Tax & Tech): Leverage your CA expertise to resolve complex client
challenges using our product. You will guide enterprises through intricate issues related to GST
compliance, e-invoicing mandates, ERP integration, and Max ITC (Input Tax Credit)
optimization.

? Product Innovation & SME Contribution: Serve as an internal Subject Matter Expert (SME).
Collaborate closely with our software engineering and product teams, translating client feedback
and complex tax regulations into continuous product feature improvements.

What We Are Looking For

? Education: Qualified Chartered Accountant (CA) with 1-3 years of experience in Indirect taxation

? Domain Expertise: Deep, practical understanding of Indian tax laws, specifically GST
regulations, e-invoicing workflows, ITC reconciliation, and financial compliance.

? Communication Skills: Exceptional executive presence with the ability to translate complex
financial and technical concepts into clear, actionable advice for senior leadership.

? Problem-Solver: Proactive, empathetic, and highly analytical, with a passion for helping
businesses run more efficiently.

Why Join Us?

This role offers a unique opportunity to step outside traditional audit or tax profiles and step into the
fast-paced world of financial technology. You will have a direct impact on the product roadmap and the
operational success of some of the largest enterprises in the country.?

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.