Assistant Manager-Customer Solution Engineer

• Minimum 8 year of experience in Elevator & Escalator field.
• Deep knowledge of elevator products, components, installation, business challenges and sales environment.
• Strong technical knowledge of Elevator and Escalator products and required code regulations.
• Strong organizing, analytical and problem-solving skills.
• Knowledge in MS office ( excel & PPT) is required.
• Drive for results and persistence with a can-do attitude.
• Collaborative approach and cross-cultural communication skills.
• Strong customer focus and leadership skills.
• Fluent communication skills in English. Other languages are an asset.

Responsibilities & Key activities:

• Work closely with customer specifications are understood (and challenged, if needed) and the right products are offered.
• Study customer Tender Documents and prepare Import offering .
• Understanding the traffic challenges in buildings and being able to optimize our solutions to overcome said challenges.
• Help Sales in arranging the technical documents for the tender submission.
• Ensure that the proposed solution fulfils the codes, regulations and safety requirements.
• Shall take responsible for the correctness of order in line with the offer to the customer.
• Coordinate with SL team to get correct drawings.
• Coordinate with SL for GAD, Order during post-order management.
• Coordinate with PM & FL sales during GAD Submission and Order to SL.
• Responsible for Releasing Manufacturing instruction (NRP) to SL as per process.
• Coordinate for documentation at the time of shipment with SL.
• Booking Order in SAP as per process.
• Keeping track of Order and Deliverables during post-order management.
• Follow-up with SL for the Deliverables like Drawings, Samples and Materials.
• Coordination with Logistics team for material deliveries.