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    Job · 16565257

    Jyoti international foods pvt ltd logo

    Assistant Manager - Customer Service

    Jyoti international foods pvt ltd · Pune · onsite · Posted 43d ago

    Undisclosed6–10 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Roles and Responsibilities

    • Manage customer service operations to ensure timely resolution of customer queries and issues.
    • Develop and implement effective strategies for client relationship management, focusing on retention and growth.
    • Oversee SLA (Service Level Agreement) management, ensuring compliance with agreed-upon targets.
    • Lead a team of customer service representatives, providing guidance, training, and coaching to improve performance.
    • Analyze data to identify trends and areas for improvement in the customer service function.

    Desired Candidate Profile

    • 6-10 years of experience in Customer Service Management or related field.
    • Proven track record of success in managing teams and driving operational excellence.
    • Strong understanding of Client Relationship Management principles and practices.
    • Excellent communication skills with ability to build strong relationships with clients at all levels.

    Sourced from naukri

    Skills

    Service Delivery Managementclient relationshipOperations ManagementSLA ManagementCustomer Service Management

    About Jyoti International Foods

    Jyoti international foods pvt ltd logo

    Jyoti international foods pvt ltd

    Logistics

    375

    employees

    2005

    21 years old

    Pune,Maharashtra

    India

    ₹6.4L PA avg

    Avg at Jyoti International Foods

    About

    Jyoti International Foods Pvt Ltd JI Foods is a leading Supply Chain and Food distribution company in the Food Service / HoReCa Industry in India. At JI FOODS, we provide 360-degree supply chain solutions and manage end to – end supply chain for our customers covering a diverse category of products including temperature controlled and ambient SKUs. We have built and grown our market presence to cater to clients across domains including Restaurants, Hotels, Cinemas, Cloud Kitchens etc. We currently support customers across 150+ cities through our network of 10 distribution centres spread across 8 states in India. Our strong relationship with 200+ leading suppliers and manufacturers helps us fulfil customer requirements covering thousands of SKUs and growing each month. We are nimble to change and nurture innovation and collaboration in our business approach and practices. We are very conscious about the quality of the service we provide to our customers and endeavour to follow continuous learning by creating work efficiencies in all facets of our business. Our clock-work operations ensure timely, effective and hassle-free supply chain support based on our client’s procurement schedule thus ensuring they can focus on their core business, while everything else which ensures they succeed in achieving their production goals, is supported by us

    As the NextGen Leader in a sector with a large untapped potential, we welcome you to join our roadmap of growth and to co-create success stories for customers!

    Industries

    Logistics

    Employee ratings

    10 reviews

    3.5/ 5

    Culture

    3.9

    Career growth

    2.6

    Work-life

    3.5

    Employees rate it well for

    Company Culture35Job Security35

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