Assistant Manager - Customer Service Operations

Cisco SD-WAN L2 Network Engineer

Location: Pune
Experience: 4-7 Years (Minimum 2+ years of Cisco SD-WAN experience)

Job Summary

We are seeking a skilled L2 Network Engineer with hands-on experience in Cisco Catalyst SD-WAN, Enterprise Routing Switching technologies. The role involves monitoring, troubleshooting, incident resolution, change implementation, and operational support for enterprise WAN/LAN environments.

Key Responsibilities

• Provide L2 support for Cisco Catalyst SD-WAN environments including vManage, vSmart, vBond, vEdge/cEdge.
• Troubleshoot OMP, TLOC, BFD, IPsec/DTLS tunnels, routing, policy, and overlay connectivity issues.
• Support ZTP/PnP provisioning, device template management, policy deployment, and branch onboarding.
• Perform incident resolution, problem management, RCA, and customer escalations within SLA targets.
• Support multi-branch SD-WAN deployments and WAN migration projects.
• Configure and troubleshoot BGP, OSPF, EIGRP, MPLS, VRF, Route Redistribution, PBR, VLANs, STP, EtherChannel, QoS, HSRP, and VRRP.
• Collaborate with OEM TAC and L3 teams for complex issue resolution.
• Maintain network documentation, SOPs, runbooks, and implement changes following ITIL processes.

Required Skills

Cisco SD-WAN

• vManage, vSmart, vBond, vEdge/cEdge
• OMP, TLOC Extension, BFD
• IPsec, DTLS
• Hub-and-Spoke Full Mesh Architectures
• Centralized Localized Policies
• ZTP/PnP Provisioning
• SD-WAN Migration and Troubleshooting

Routing Switching

• BGP, OSPF, EIGRP
• MPLS, VRF, PBR
• VLAN, STP, EtherChannel
• QoS, HSRP, VRRP, IP SLA

Monitoring Tools

• SolarWinds, PRTG, Zabbix
• SNMP, Syslog, NetFlow
• Wireshark/Packet Analysis

Hardware Platforms

• Cisco ISR/ASR Routers
• Catalyst 9000/9300/9500 Series Switches

Preferred Certifications

• Cisco Certified Specialist - Enterprise SD-WAN
• CCNA / CCNP Enterprise
• ITIL Foundation