Assistant Manager - Customer Service Operations

Role: Firewall L2 Engineer (Palo Alto / Check Point)

Location: Pune
Experience: 47 years (2+ years in Palo Alto / Check Point mandatory)

Job Summary

Looking for an experienced Firewall L2 Engineer with strong handson experience in Palo Alto (PANOS) and Check Point (R80.x) firewalls. The role involves daily operations, policy administration, VPN troubleshooting, security monitoring, and L2 escalation support for enterprise network security environments.

Key Responsibilities

Manage & update firewall policies, objects, NAT rules, security profiles Handle L2 troubleshooting for Palo Alto & Check Point firewalls Support IPSec & SSLVPN configuration and issue resolution Monitor traffic logs, threats, sessions & take corrective actions Work with SOC/NOC on incidents, alerts & escalations Execute changes following ITIL processes and maintain documentation

Required Skills

Strong handson experience with Palo Alto Firewalls (PANOS, Panorama) Check Point SmartConsole / SmartDashboard (R80.x) Strong in NAT, ACLs, routing basics, threat profiles (AV/IPS/URL filtering) Experience with packet capture, troubleshooting & log analysis Knowledge of HA clusters, L2/L3 fundamentals

Preferred Certifications

Palo Alto PCNSA / PCNSE Check Point CCSA / CCSE CCNA/CCNP Security (Advantage) ITIL Foundation