Assistant Manager Customer Service - NRO CS

• Manage and oversee the daily operations of the customer service team to ensure high-quality service delivery.


• Develop and implement strategies to enhance customer satisfaction and loyalty.


• Collaborate with cross-functional teams to resolve complex customer issues and improve overall experience.


• Analyze customer feedback and provide insights to improve processes and procedures.


• Train and coach team members to enhance their skills and knowledge.


• Monitor and report on key performance indicators to measure team effectiveness.

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