Assistant Manager - Customer Quality

Role & responsibilities

• Conduct and manage finished product audits from the customer perspective.
• Handle quality-related activities for refrigerator equipment.
• Drive achievement of defined finished product quality standards.
• Handle and resolve customer complaints effectively.
• Perform root cause analysis (RCA) and implement corrective actions to prevent recurrence.
• Conduct market visits/surveys and benchmark products against competitors.
• Visit end customers in the field and provide appropriate solutions for quality issues.
• Achieve departmental and organizational quality objectives.
• Lead and manage the quality team as per defined shift schedules.
• Analyze daily quality issues and coordinate with concerned departments for resolution.
• Develop a proactive approach towards problem solving.
• Guide and develop the downstream team on inspection and issue resolution.
• Apply quality problem-solving tools such as 7 QC Tools and Six Sigma.
• Maintain knowledge of ISO 9001:2015 documentation and requirements.
• Prepare and present weekly and monthly MIS to management.
• Handle instrument and equipment calibration activities.
• Work effectively with SAP QM Module.
• Good working knowledge of MS Excel and PowerPoint.

Preferred candidate profile

Candidate Profile

• B.Tech in Mechanical / Electronics.
• 8-10 years of relevant industry experience.
• Strong knowledge of quality assurance and problem-solving techniques.
• Experience in customer complaint handling and RCA.
• Good understanding of refrigerator/equipment technical aspects.
• Knowledge of SAP QM, ISO 9001:2015, 7 QC Tools and Six Sigma.
• Good communication, analytical and team-handling skills.