Assistant Manager Customer Operations

Required Skills / Qualifications / Certifications / Tech Stack (List all)

Essential

* Graduate / Diploma / Degree in Engineering, Business Administration, Operations or a related discipline.

* Relevant experience in project implementation, rollout, service operations, project coordination or commercial operations.

* Strong experience in contractor handling and coordination.

* Experience in coordinating multiple stakeholders including customers, contractors, field engineers, logistics, commercial and finance teams.

* Strong knowledge of MS Excel, including advanced formulas, Pivot Tables, lookups, data analysis and MIS preparation.

* Good working knowledge of ERP / IFS or similar business systems.

* Strong understanding of project documentation, invoicing and payment follow-up.

* Good communication, coordination and negotiation skills.

* Ability to independently monitor multiple projects and drive closure.

* Strong analytical and problem-solving capability.

Preferable

* Experience in Oil & Gas / Retail Automation / Forecourt / Engineering Services / Project Implementation.

* Experience handling HPCL, BPCL, IOCL, Nayara or similar customer portals.

* Experience in VIM or customer-specific invoice submission portals.

* Experience in SOP implementation and process compliance.

* Prior experience in team handling / coordination of Field Service Engineers.

* Experience in project billing, receivables and collection follow-up.

* Strong ERP and MIS reporting experience.

* Minimum 5 years of relevant experience, preferably in project/service operations