Assistant Manager - Customer Interaction Suite

Job Description:

We are seeking a Senior Full Stack Software Engineer to design and develop scalable enterprise applications. The ideal candidate has strong backend development experience with modern APIs, databases, and messaging platforms, along with frontend expertise using React-based technologies. The role requires strong analytical skills, ownership, and the ability to work effectively in an Agile environment.

Responsibilities:

Design, develop, and maintain scalable full-stack applications.

Develop backend services, APIs, and microservices.

Build responsive web applications using modern frontend frameworks.

Design efficient database solutions and optimize application performance.

Participate in architecture discussions, code reviews, and technical design.

Collaborate with Product, QA, and DevOps teams to deliver high-quality software.

Troubleshoot production issues and continuously improve system reliability and scalability.

Required Technical Skills:

Backend Development (Primary)

Go (Golang)

REST APIs

gRPC

Microservices

Optional: Node.js, Java

Databases & Data Technologies (Primary):

MySQL

PostgreSQL

MongoDB

ScyllaDB

Redis

SQL development

Query optimization

Stored Procedures (SPs)

Data modeling and indexing

Messaging & Integration (Primary):

RabbitMQ

Apache Pulsar

Event-driven architectures

Asynchronous messaging

Frontend Development (Secondary):

React

Lit (LitElement/Web Components)

JavaScript (ES6+)

TypeScript

HTML5/CSS3

Application Engineering (Preferred):

Application scalability and performance tuning

Distributed systems fundamentals

Observability concepts (logging, metrics, tracing)

Monitoring and logging tools such as New Relic, Graylog, and Loki

API security and authentication

TCP/IP, HTTP/HTTPS

Reverse proxies and web servers (NGINX or equivalent)

Basic networking concepts (DNS, SSL/TLS, load balancing)

Platform & Development Tools:

Working knowledge of Kubernetes and Amazon EKS

Linux and Windows environments

Git

Visual Studio Code

Jira

Confluence

draw.io

Experience with ticket/work management tools

Soft Skills:

Strong logical and analytical thinking

Excellent problem-solving and debugging skills

Effective verbal and written communication

Ability to work independently and collaboratively

Ownership and commitment to quality

Agile Experience:

Experience working in Agile/Scrum teams

Sprint planning, estimation, code reviews, and retrospectives

Technical documentation and collaboration using Jira, Confluence, and draw.io

Qualifications:

Bachelor's or Master's degree in Computer Science or related field.

Experience developing enterprise-scale applications.

Strong understanding of software engineering principles, APIs, databases, distributed systems, and scalable application design.

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