Assistant Manager Customer Connect/Service

Role & responsibilities

Handling communications with the customer by providing root cause analysis.

Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs).

Handling cross-functional departmental management to ensure smooth customer experience

Front end customer interactions for policy servicing queries , requests and complaints for HNI/NRI customers

• Improve Servicing TAT, VOC Scores and reduce Policy Servicing complaints for HNI Customers

• Adherence to resolution quality parameters and ensuring Nil observations in SDA and Concurrent Audit

Preferred candidate profile