{"@context":"https://schema.org","@type":"JobPosting","title":"Assistant Manager - Customer Compliance Management System","description":"

Complaint Lifecycle Management: Own and operate the Customer Complaint Management System (CCMS) from initial logging through investigation, resolution, and final closure.
Field & After-Sales Quality Analysis: Monitor, analyze, and report on field failure rates, warranty claims, and after-sales quality issues to identify recurring defect trends.
Root Cause Analysis & 8D Leadership: Lead cross-functional teams (Production, Engineering, R&D) through the 8D methodology to identify root causes of customer escapes and field failures.
Robust CAPA Closure: Ensure the implementation and horizontal deployment of robust Corrective and Preventive Actions (CAPA) to eliminate recurrence. Validate effectiveness post-implementation.
Customer Interface: Act as the technical point of contact for critical customer quality issues, presenting technical investigation findings, 8D reports, and action plans directly to clients.
Field Containment: Coordinate immediate containment actions across field networks, warehouses, and transit to isolate suspect components and minimize customer impact.

","datePosted":"2026-07-03T00:00:00.000Z","validThrough":"2026-09-01T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4801861"},"url":"https://myjobb.ai/jobs/assistant-manager-customer-compliance-management-system/4801861","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Propel Industries","logo":"https://static.ambitionbox.com/assets/v2/images/rs:fit:200:200:false:false/aHR0cHM6Ly9tZWRpYS5uYXVrcmkuY29tL21lZGlhL2FiY29tcGxvZ28vcHJvcGVsLWluZHVzdHJpZXMtb3JpZ2luYWwuanBn.webp","sameAs":"http://www.propelind.com"},"baseSalary":{"@type":"MonetaryAmount","currency":"INR","value":{"@type":"QuantitativeValue","minValue":1200000,"maxValue":1500000,"unitText":"YEAR"}}}