Assistant Manager Customer CCTV - Head Office
Frankfinn Institute of Air Hostess Training · Gurugram · onsite · Posted 44d ago
₹4.0L - ₹5.0L PA4–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Conduct Virtual audits of the centre and prepare reports accordingly
- All the observations /issues to be shared as per defined TAT
- 100% audit points to be captured and reports to be published accurately
- Escalate critical or unresolved issues as per escalation matrix.
- Analyze repeated complaints and suggest process improvements.
- Coordinate with internal teams (operations, technical, field staff, etc.) for resolution.
- Maintain proper documentation and records of all the observations shared with stakeholders
- Ensure adherence to company policies, SLAs, and quality standards.
- Prepare and share daily/weekly/monthly MIS reports on issue handling and TAT compliance.
Roles and Responsibilities
- Conduct Virtual audits of the centre and prepare reports accordingly
- All the observations /issues to be shared as per defined TAT
- 100% audit points to be captured and reports to be published accurately
- Escalate critical or unresolved issues as per escalation matrix.
- Analyze repeated complaints and suggest process improvements.
- Coordinate with internal teams (operations, technical, field staff, etc.) for resolution.
- Maintain proper documentation and records of all the observations shared with stakeholders
- Ensure adherence to company policies, SLAs, and quality standards.
- Prepare and share daily/weekly/monthly MIS reports on issue handling and TAT compliance.
Sourced from naukri
Skills
Customer ServiceitsmIncident ManagementITILProblem managementmatrixpoliciesSLASChange Managementteam managementCustomer ManagementCustomer Qualityquality standardsProject ManagementoperationsSLA ManagementcomplianceCCTVCustomer Service ManagementMIS
About Frankfinn Institute of Air Hostess Training
Frankfinn Institute of Air Hostess Training
Education & Training
1.6k+
employees
1993
33 years old
Gurgaon/Gurugram, Haryana
US
₹4.2L PA avg
Avg at Frankfinn Institute of Air Hostess Training
₹4L – ₹5L PA
This role
About
One of the world's leading Air Hostess Training Institute.
Industries
Education & Training
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