Assistant Manager - CSO Quality Audit
HCA Healthcare · Hyderabad · onsite · Posted 34d ago
Undisclosed3–4 yrsfulltimeSourced from
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About this role
Position Summary:
The Global Operations Quality Team Lead performs internal quality assessment reviews on processes performed by international vendors and the Global Quality Team to ensure compliance with operational standards and policies in accordance to the vendor contract agreement. Global Quality reviews are communicated to the Parallon Global Operations Management team to improve accuracy and efficiency in workflow production and provide specific and ongoing education to vendors based on the quality monitoring review findings and trends.
Responsibilities:
Provides support for all quality reviews and assessments of revenue cycle processes performed
by international vendors
Assists in ensuring vendors adhere to process and procedure according to vendor agreement
Trends and research volume sent back to the SSCs by way of vendor Escalations/Returns
Ensures accuracy of assessments and operations in the Global QA Tool
Assesses quality and operational metrics of the Global Quality Assurance Team
Review and trend account issues related to quality and provide feedback to Global Operations
Manager and Strategic Resource Team
Provides operational support to the Global Operations Manager and Director
Educates new team members on vendor quality processes
Demonstrates and apply expert level of knowledge of revenue cycle processes and concepts
Collaborating with Global Operations Manager and Strategic Resource Team to define vendor
processes.
Maintains up-to-date knowledge of the business processes assigned to the international vendors
Enforce all provisions of the international vendor contract.
Ensures safe, ergonomic and confidentiality compliant practices are being followed within the
work environment.
Establishes and maintains good working relationships with international vendors, SSCs and
Corporate team.
Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement
Other duties as assigned.
Education Experience:
Bachelors degree or equivalent in a related discipline.
3-4 years relevant experience; Revenue Cycle/SSC experience preferred. HCA-based system experience preferred.
Must Have Skills
Strong knowledge of hospital revenue cycle.
Top 3 Key Responsibility Area / Key Performance Indicator
Assists in ensuring vendors adhere to process and procedure according to vendor agreement
Assesses quality and operational metrics of the Global Quality Assurance Team
Educates new team members on vendor quality processes
Knowledge, Skills, Abilities, Behaviors:
Technical Expertise strong knowledge of hospital revenue cycle
Strategic Analysis - analytical Review skills and ability to make decisions based on analysis
Leadership - guides individuals and groups toward desired outcomes, setting high performance
standards and delivering leading quality services
Tactical execution - overseas the development, deployment, and direction of complex programs
and processes to international vendors.
Financial management - applies tools and processes to successfully manage budget.
Project Management - assesses work activities and allocates resources appropriately.
Organization - proactively prioritizes needs and effectively manages resources.
Communication - communicates clearly and concisely, verbally and in writing, including utilizing
proper punctuation and correct spelling; able to communicate with SSCs, Parallon Corporate
team, and international vendors.
Customer Orientation - establishes and maintains long-term customer relationships, building
trust and respect by consistently meeting and exceeding expectations.
Interpersonal skills - able to work effectively with other employees, teams, and external parties
PC skills - demonstrate proficiency in Microsoft Office applications and others as required .
Policies Procedures - demonstrate knowledge and understanding of organizational policies, procedures, and systems.
Basic Skills demonstrates ability to organize, perform and track multiple tasks accurately in short timeframes; able to work quickly and accurately in a fast-paced environment while managing multiple demands; able to work both independently and collaboratively as a team player; demonstrates adaptability, analytical and problem-solving skills, and attention to detail; and able to perform basic mathematical calculations, balance and reconcile figures, and transcribe accurately.
Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Quality MonitoringQAVendor qualityoperational supportHospitalGlobal Operationsvendor agreementdeploymentPunctuationQuality AssuranceResearchoperationscomplianceCustomer RelationshipsQuality Audit
About HCA Healthcare
HCA Healthcare
Healthcare
4.0k+
employees
Nashville, TN
USA
₹17.9L PA avg
Avg at HCA Healthcare
About
HCA Healthcare - India is an integral innovation and operational hub in support of HCA Healthcare and our mission: Above all else, we are committed to the care and improvement of human life. HCA Healthcare is a company focused on creating healthier tomorrows through the delivery of patient-centered care across approximately 190 hospitals and 2,400 sites of care in the United States and United Kingdom.
Every day, our colleagues around the world go to work with a collective focus: our patients. This focus positively impacts the care experience at the bedside and beyond. HCA Healthcare - India serves as a vital hub for operations and supports HCA Healthcares work to enhance healthcare delivery through technology and innovation.
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