Assistant Manager - CRM

Roles and Responsibilities :

• Manage customer relationships to ensure timely resolution of issues and improve overall satisfaction.
• Provide exceptional customer support by responding promptly to inquiries, resolving complaints, and escalating complex issues when necessary.
• Collaborate with internal teams (e.g., sales, marketing) to resolve customer concerns related to products or services offered by the company.
• Analyze data from CRM reports to identify trends and areas for improvement in customer interactions.

Job Requirements :

• 6-12 years of experience in real estate industry or similar field.
• Strong understanding of CRM systems and ability to manage multiple customers simultaneously.
• Excellent customer service skills with a focus on providing timely solutions and building strong relationships.
• Proficiency in SFDC (Salesforce) or similar tools.